Drive technical support excellence for Calix customers as a Senior Systems Engineer. This role emphasizes problem-solving and customer collaboration while supporting CalixOne and Wi-Fi solutions in the Pacific Time Zone.Calix seeks a Senior Systems Engineer to deliver advanced escalation support for our cutting-edge platforms. You will resolve complex technical issues urgently and guide teams with data-driven insights. This role requires a proactive approach to customer needs, ensuring a top-tier experience.Key Responsibilities:Provide escalation support via phone, web, or onsite visitsTake ownership of solving technical issues independentlyCreate technical documentation for knowledge sharingCollaborate with internal teams to present customer perspectivesComplete quarterly training on the latest technology enhancementsRequirements:5+ years in technical or escalation supportStrong troubleshooting and problem-solving skillsMust work within Pacific Time Zone hoursAutonomous and self-motivated with a customer-centric focusExcellent oral and written communication skillsLeverage your technical expertise and customer focus at Calix, driving innovation and support for our cutting-edge solutions.#J-18808-Ljbffr

📌 Senior Systems Engineer At Calix (Ottawa)
🏢 Calix
📍 Ottawa