What You'll DoThe newly created General Manager, Airport Operations role provides operations leadership across a large and complex airport services portfolio. Reporting to the Director of Operations, the incumbent will be responsible for operational performance, financial results, customer satisfaction, workforce leadership, and the development of a robust leadership bench.Lead Large-Scale Airport OperationsProvide strategic and operational leadership across multiple airport service contracts and operational functions.Lead operational planning, workforce strategies, and business continuity initiatives.Drive performance through operational reviews, audits, customer feedback, and key performance indicators.Foster a culture of accountability, professionalism, service excellence, and continuous improvement.Champion Safety and ComplianceLead a safety-first culture where compliance and risk management are embedded in daily operations.Ensure compliance with company policies, airport regulations, employment legislation, labor agreements, and customer requirements.Partner with Health and Safety teams to investigate incidents, implement corrective actions, and strengthen prevention strategies.Promote a "Don't Walk By" culture at every level of the organization.Deliver Strong Financial ResultsMaintain accountability for revenue, profitability, labor performance, productivity, and overall business results.Identify operational and financial opportunities, risks, and improvement initiatives.Drive innovation and operational excellence across the portfolio.Support customer retention, contract renewals, service expansion opportunities,



and future business growth.Develop People and Future LeadersBuild, coach, and develop high-performing leadership teams.Drive succession planning and leadership development initiatives across the operation.Create an environment where leaders are empowered, supported, and held accountable.Foster a culture of collaboration, inclusion, recognition, and continuous learning.Strengthen Client and Stakeholder RelationshipsBuild trusted relationships with airport authorities, airlines, unions, government agencies, and key stakeholders.Ensure consistent delivery against contractual commitments and customer expectations.Support operational improvements that enhance service quality and customer experience.Lead Through ChangePartner closely with Human Resources, Labor Relations, Finance, and operational leaders.Support positive labor relations within a unionized environment.Lead change management initiatives that improve operational effectiveness and business performance.Drive alignment between operational priorities and organizational goals.QualificationsExperience leading large-scale, complex operational environments (preferably in Facilities Services).Leadership experience in airport services, transportation, logistics, facilities management, hospitality,



or another service-driven industry.Strong business and financial acumen with responsibility for budgets, workforce planning, labor management, and operational performance.Experience leading large unionized and non-unionized workforces.Demonstrated success developing leaders and building high-performing teams.Strong stakeholder management and customer relationship skills.Experience leading organizational change and continuous improvement initiatives.Exceptional communication, decision-making, and problem-solving abilities.Ability to lead effectively in dynamic environments with shifting priorities.Post-secondary education in Business, Operations Management, Aviation Management, or a related field, or an equivalent combination of education and experience.Ability to obtain and maintain all required airport security clearances, including Transportation Security Clearance (TSC) and Restricted Area Identity Card (RAIC).BenefitsBe part of an industry that is more important than ever.Award-winning safety culture.Supportive team environment with room to grow together.Employee Referral Program.We are growing.Certified as a Great Place to Work 2025-2026.Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, Indigenous status, or any other legally protected factors. Accommodation is available upon request at all stages of the selection process. #J-18808-Ljbffr

📌 General Manager, Airport Operations (Facility Services) (Mississauga)
🏢 Dexterra Group
📍 Mississauga