As an Account Manager, you will lead the team responsible for expansion and retention revenue at a fast-growing marketplace platform connecting brands with content creators. You will drive two core motions: upgrading top-tier customers to higher-tier plans, and owning the full customer success lifecycle from onboarding through renewal. This is a high-visibility role reporting directly to the founders, with significant influence over pricing, packaging, and go-to-market strategy.ResponsibilitiesDrive net revenue retention among existing clients by influencing platform spendInfluence pricing and packaging strategyLead and develop the Account Management and Customer Success functionsBuild and execute the upgrade motion, including identification from billing signals, research backed outreach, discovery, and handoff to the Customer Success teamOwn the full customer lifecycle: onboarding, steady state check ins, quarterly business reviews, expansion, and renewal planning segmented by account healthPartner with product teams to ensure complex accounts are scoped and technically healthyDeliver pipeline, forecast,



and retention reporting to senior leadershipBuild strategic relationships and win current accountsQualifications6+ years of experience in customer success, account management, or commercial roles, including 3+ years managing teamsProven track record owning a retention or expansion metric such as net revenue retentionExperience building or scaling commercial playbooks and operating cadencesStrong analytical skills with comfort working from data and customer signalsExcellent verbal and written communication skills, with the ability to influence cross functionallyAbility to thrive in a fast paced, ambiguous, high growth environmentExperience at ad platforms or in the influencer marketing space is a plusExperience with two sided marketplaces is a plusBenefitsSalary: $130,000 to $180,000 CAD OTEHybrid work modelAnnual performance and compensation reviews2 weeks of paid vacationPaid local and federal holidaysPaid sick leaveReal autonomy and ownership over projectsGrowth potential as the company scales #J-18808-Ljbffr

📌 Senior Account Manager (Vancouver)
🏢 Savvy Talent
📍 Vancouver