Service Manager - The Auto Show Winnipeg at 401auto. About the role As a Service Manager at The Auto Show Winnipeg, you will play a pivotal role in overseeing the service department's operations, ensuring that customer satisfaction is prioritized while maintaining high standards of service quality. This position requires a blend of technical expertise, leadership skills, and a customer-focused mindset. You will be responsible for managing a team of technicians and service advisors, coordinating service schedules, and implementing best practices to enhance the overall efficiency of the service department.
Key facts Location: Winnipeg, Manitoba Engagement: Full-time Salary: Competitive salary commensurate with experience Visa: Open to candidates with valid work permits
What you’ll do Lead and manage the service department, ensuring that all operations run smoothly and efficiently.
Supervise a team of service technicians and advisors, providing guidance and support to enhance their performance and professional development.
Develop and implement service department policies and procedures to improve workflow and customer satisfaction.
Monitor service department performance metrics, analyze data, and generate reports to identify areas for improvement.
Collaborate with other departments, including sales and parts, to ensure seamless operations and customer service.
Handle customer inquiries and complaints, resolving issues promptly and effectively to maintain high levels of customer satisfaction.
Ensure compliance with all safety and regulatory standards within the service department.




Manage inventory and order parts as necessary to ensure the timely completion of service work.
Conduct regular training sessions for staff to keep them updated on the latest automotive technologies and service techniques.
Maintain a clean and organized service area, ensuring that tools and equipment are properly maintained.
Develop and maintain positive relationships with customers, fostering loyalty and repeat business.
Stay current with industry trends and advancements to ensure the service department remains competitive and innovative.
Requirements Proven experience in a service management role within the automotive industry, with a minimum of 3 years in a similar position.
Strong understanding of automotive repair processes and service operations.
Excellent leadership and team management skills, with the ability to motivate and develop staff.
Exceptional customer service skills, with a focus on building long-term relationships.
Proficient in using service management software and tools for scheduling and tracking service work.
Strong analytical skills, with the ability to interpret data and make informed decisions.
Excellent communication skills, both verbal and written,



to effectively interact with customers and team members.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Valid driver's license and a clean driving record.
Nice to have Certification from an automotive service organization or equivalent training.
Experience with dealership operations and manufacturer service programs.
Knowledge of automotive technology trends, including electric and hybrid vehicles.
Bilingual abilities, particularly in English and French, to better serve a diverse customer base.
Previous experience with inventory management systems.
Skills & tools Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and service management software.
Solid organizational skills and attention to detail.
Ability to work collaboratively with cross-functional teams.
Familiarity with diagnostic tools and equipment used in automotive service.
Strong problem-solving skills and a proactive approach to addressing challenges.
Practical notes This position is based in Winnipeg, Manitoba, and requires the candidate to be available for full-time work.
The role may involve occasional evening and weekend hours to accommodate customer needs and service demands.
Candidates must be legally eligible to work in Canada and possess a valid work permit if applicable.
Benefits The company offers a competitive benefits package, including health insurance, retirement plans, and employee discounts on services and products.

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📌 Service Manager - The Auto Show Winnipeg (Manitoba)
🏢 401auto
📍 Manitoba