VIP Team Manager at FanDuel. About the role FanDuel is on the lookout for a VIP Team Manager to lead our team dedicated to our most esteemed clients. This role is pivotal in fostering relationships with high-value players, ensuring they enjoy a top-tier experience with our services. You will be responsible for guiding your team of VIP account managers to deliver exceptional service and engagement, creating a memorable experience for our valued customers.
Key facts Location: Calgary, Alberta, Canada
Engagement: Full-time
Team: Commercial
What you'll do Oversee a portfolio of high-value clients, ensuring their loyalty and satisfaction with FanDuel's offerings.
Provide a proactive and thorough service aimed at boosting customer retention and engagement.
Ensure all interactions adhere to responsible gaming practices and compliance standards.
Build and nurture relationships with clients, offering personalized rewards and incentives through regular communication.
Work collaboratively with various departments within FanDuel to enhance the overall customer experience.
Meet and exceed established productivity, quality, and service level benchmarks.
Ensure that all bonuses, gifts, and hospitality invitations alignwith the company's strategic objectives.
Organize and host hospitality events for VIP clients, enhancing their connection with the brand.
Uphold company protocols related to responsible gaming in all client interactions.
Mentor and develop a team of VIP Account Managers, fostering an environment of exceptional service delivery.
Requirements A minimum of 4 years in high-end customer service is preferred,



showcasing your ability to manage client relationships effectively.
Prior experience in team management is a significant advantage.
Excellent verbal and written communication skills are essential for this role.
A background in high-level hospitality is preferred, demonstrating your ability to caterto client needs.
Familiarity with the online gaming sector is crucial for understanding the market and client expectations.
Experience in managing teams is preferred, highlighting your leadership capabilities.
Knowledge of sports or experience in a regulated industry is a plus, enhancing your understanding of the client base.
A strong commitment to delivering outstanding service is essential for success in this role.
A confident, people-oriented demeanor is necessary for building relationships with clients.
Strong analytical skills and proficiency in Excel are required for data management and reporting.
Consistent ability to meet targets and deadlines is crucial for maintaining service levels.
Strong organizational and planning skills are necessary to manage multiple client needs effectively.
An understanding of marketing processes is preferred, aiding in client engagement strategies.




Flexibility to work non-traditional hours is required to accommodate client needs.
If you don't meet every requirement, we still encourage you to apply if you possess relevant skills and a willingness to learn.
Nice to have Experience in a heavily regulated industry can be beneficial for navigating compliance requirements.
A solid knowledge of sports can enhance your ability to connect with clients and understand their interests.
Skills & tools Proficiency in Excel and other analytical tools is essential for data analysis and reporting.
Strong communication and interpersonal skills are necessary for effective client interaction and team collaboration.
Practical notes This opportunity is available to candidates located in Edmonton, Calgary, or Greater Alberta. The salary for this position ranges from $97,000 to $121,000 CAD, influenced by factors such as experience, location, and market conditions.
The role includes benefits such as extended medical, vision, and dental coverage; life and disability insurance; a retirement plan with employer contributions; and various employee perks.
Employees receive 12 holidays, two floating holidays, and paid sick leave in accordance with Canadian law.
FanDuel is an equal chance employer that values diversity and inclusion within the workplace.
We encourage applicants from all backgrounds and are committed to providing reasonable accommodations for individuals with disabilities throughout the application and hiring process.
This job posting is intended to fill an existing vacancy within our team.

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📌 VIP Team Manager (Alberta)
🏢 FanDuel
📍 Alberta