Strategy Lead at Applydigital About the role Applydigital is on the lookout for a Strategy Lead who will be instrumental in shaping and executing Agentic Customer Experience (ACx) solutions for prominent global brands. In this role, you will steer cross-functional teams to transform intricate business objectives into sophisticated, AI-enhanced digital experiences that resonate with customers. Your strategic insights will be vital in driving the agency's vision and ensuring that our clients achieve their business goals through innovative digital solutions.
Key facts Location: Toronto (Hybrid/Remote friendly; candidates must reside in Canada and be available during Eastern Time hours)
Engagement: Full-Time Permanent
Team: Strategy
What you’ll do Cultivate and enhance relationships with senior clients by delivering profound business insights that drive strategic decisions.
Perform both primary and secondary research to identify potential growth avenues and market trends.
Develop comprehensive business cases and value frameworks to substantiate strategic recommendations and initiatives.
Facilitate executive-level workshops aimed at achieving alignment among stakeholders and fostering collaborative decision-making.
Collaborate closely with product, engineering, and experience teams to ensure that strategic plans are effectively translated into actionable outcomes.
Partner with the Head of Strategy to refine and enhance internal methodologies, incorporating AI-driven approaches into our strategic framework.
Design and deliver compelling presentations that communicate strategic insights and recommendations to clients and internal stakeholders.
Monitor industry trends and competitor activities to inform strategic direction and maintain a competitive edge.




Mentor and guide junior team members, fostering a culture of continuous learning and improvement within the strategy team.
Evaluate the effectiveness of implemented strategies through data analysis and client feedback, making necessary adjustments to optimize outcomes.
Engage in thought leadership activities, contributing to industry publications and speaking at relevant conferences to position Applydigital as a leader in customer experience strategy.
Requirements A minimum of 8 years of experience in digital customer experience design or strategic roles.
At least 3 years of experience in an agency or consulting environment, demonstrating a strong grasp of client needs and market dynamics.
A solid background in the media, sports, or entertainment industries, showcasing a deep understanding of these sectors.
Proven track record in crafting and executing customer experience and digital strategies that drive measurable results.
Expertise in both primary and secondary research methodologies, with the ability to analyze and synthesize data effectively.
Experience in leading and facilitating workshops for executive-level stakeholders, ensuring productive outcomes.
Familiarity with AI tools and their practical applications in enhancing customer experience strategies.




Exceptional data analysis skills coupled with strong verbal and written communication abilities.
Capacity to juggle multiple projects in a dynamic, fast-paced environment while maintaining high-quality standards.
Nice to have Experience with advanced analytics tools and techniques, particularly in the context of customer experience.
Knowledge of emerging technologies and trends in digital marketing and customer engagement.
Previous experience in a leadership role, demonstrating the ability to inspire and motivate teams.
Familiarity with agile project management methodologies and frameworks.
Understanding of user experience (UX) principles and their integration into digital strategy.
Skills & tools Proficient in research and data analysis techniques.
Strong skills in workshop facilitation and stakeholder engagement.
Expertise in strategic business casing and value proposition development.
Knowledge of AI-native delivery approaches and their implementation in customer experience strategies.
Competent in cross-functional project management, ensuring alignment and collaboration across diverse teams.
Practical notes The position offers a range of benefits, including customizable health and dental plans, adaptable personal time off, and dedicated training budgets for AI and professional development.
This commitment to inclusivity ensures that all candidates have equal opportunities throughout the hiring process.
Join Applydigital as a Strategy Lead and play a pivotal role in shaping the future of customer experience for leading global brands. Your expertise will not only influence our clients’ success but also contribute to the evolution of digital strategies in a rapidly changing landscape.

#J-18808-Ljbffr

📌 Strategy Lead (Ontario)
🏢 Applydigital
📍 Ontario