Elevate customer interactions as the Customer Experience Leader at Indigo. Drive engagement and sales, ensuring exceptional service through strong leadership practices across the store.

In this pivotal leadership role, you will oversee customer experience initiatives, implement the R.E.A.D. service model, and coach team members to deliver top-tier service. Leverage insights from customer feedback and sales data to optimize team performance and support the mission of enriching the lives of book lovers.

Key Responsibilities:
• Lead customer experience priorities using sales and customer insights
• Ensure robust execution of the R.E.A.D. customer service model
• Conduct communication routines and sales rallies regularly




• Coach team members on exceptional customer interactions
• Oversee seamless omni-channel customer service execution

Requirements:
• 1-3 years leadership experience in retail
• Strong understanding of retail operations and customer service
• Proven ability to coach and develop team members
• Strong organizational and planning skills
• Bilingualism (French/English) preferred for Quebec roles

Be the driving force in enhancing Indigo's commitment to customer experience and engagement.
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📌 Customer Experience Leader at Indigo (Manitoba)
🏢 Indigo
📍 Manitoba