Spécialiste au Support Premium Bilingue at Airbnb.
About the role: You will provide high-touch, end-to-end support for Airbnb's key community members, including the luxury segment. This role requires managing complex cases across multiple channels while maintaining professional, personalized communication in both French and English.
Key facts: Location: Canada (specifically British Columbia, Ontario, Quebec, Alberta, or Saskatchewan). Engagement: Full-time, including evenings, weekends, and holidays.
What you'll do Manage end-to-end user cases via phone, live chat, social media, and messaging platforms.
Resolve complex issues by balancing company guidelines with sound judgment and owner-like decision-making.
Provide personalized, high-quality assistance to hosts and guests to ensure satisfaction.
Collaborate with internal stakeholders and provide feedback to management for process improvements.
Act as a subject matter expert to support and mentor less experienced team members.
Maintain availability for on-call duties during evenings and weekends.
Requirements Minimum 3 years of experience in multicultural customer service roles, ideally within the hospitality or tech sectors.




Fluency in both French and English is mandatory.
Ability to work a 9-hour shift (including a one-hour break) between 6:00 AM and 9:00 PM local time.
Must be available to work either Sunday to Thursday or Tuesday to Saturday schedules.
Proven experience handling high-volume interactions and resolving conflicts with executive-level stakeholders.
Must reside in an eligible Canadian province.
Nice to have Experience working with high-net-worth or influential clientele.
Previous experience in a role focused on direct customer contact via phone or digital messaging.
Skills & tools Proficiency with Apple/Mac OS and Google Suite.
Experience with CRM systems.
Solid active listening and analytical problem-solving skills.
Practical notes Salary range: $58,000 to $64,000 CAD annualized.
Compensation package may include bonuses, equity, benefits, and employee travel credits.
Candidates with disabilities requiring accommodations during the application process may contact [email protected].
Hiring decisions are made by humans, supported by automated tools for application review.

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📌 Spécialiste au Support Premium Bilingue (British Columbia)
🏢 Airbnb
📍 British Columbia