Join Decagon as an Agent Success Manager to empower enterprise clients in leveraging our conversational AI platform. Engage in client relationships and product adoption to drive tangible business outcomes.
This full time role based in Toronto focuses on guiding customers through the implementation process. You will cultivate relationships as a strategic advisor, ensuring clients achieve their goals while continuously enhancing your understanding of our products and the AI landscape. Your influence will shape both customer initiatives and the product roadmap, collaborating closely with cross-functional teams.
Key Responsibilities:
• Define and establish the Agent Success function
• Cultivate relationships and act as a strategic advisor
• Guide projects from scope through full adoption
• Enhance knowledge of product features and AI industry
• Communicate effectively with stakeholders at all levels
Requirements:
• 4+ years in a client-facing technical B2B SaaS role
• Proven management of large accounts and projects
• Excellent communication and presentation skills
• Strong interpersonal and teamwork abilities
• Technical understanding of agent building processes
Leverage your B2B SaaS expertise to build meaningful customer relationships at Decagon in Toronto.
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