Customer Success Manager at Vendasta As a Customer Success Manager at Vendasta, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our platform. Your primary focus will be on building robust relationships with customers, understanding their needs, and providing tailored solutions that drive their success. You will collaborate closely with various teams to enhance customer satisfaction and retention, ultimately contributing to the growth of Vendasta.
Key facts Location: Saskatoon, Saskatchewan
Engagement: Full-time
Salary: Competitive, commensurate with experience
Visa: Open to applicants with valid work authorization in Canada
What you'll do Develop and maintain strong relationships with a portfolio of clients, ensuring they are satisfied with Vendasta's products and services.
Conduct regular check-ins and business reviews with customers to assess their satisfaction and identify opportunities for upselling or cross-selling additional services.
Collaborate with the sales team to onboard current clients effectively, ensuring a smooth transition from the sales process to active usage.
Analyze customer data and feedback to identify trends and areas for improvement, providing insights to internal teams for product development and service enhancement.
Act as the primary point of contact for customers, addressing their inquiries and resolving any issues they may encounter while using our platform.
Develop and deliver training sessions and resources to help customers maximize their use of Vendasta's tools and features.




Monitor customer engagement metrics and proactively reach out to clients who may be at risk of churn, implementing strategies to re-engage them.
Collaborate with marketing to create customer success stories and case studies that highlight the value of Vendasta's offerings.
Participate in industry events and conferences to represent Vendasta and build relationships with potential clients and partners.
Work closely with product management to relay customer feedback and suggest enhancements that align with customer needs and market trends.
Maintain accurate records of customer interactions and progress in our CRM system, ensuring all information is up-to-date and accessible to relevant teams.
Foster a customer-centric culture within Vendasta by advocating for the voice of the customer in all internal discussions and decision-making processes.
Requirements Bachelor's degree in Business, Marketing, or a related field.
A minimum of 3 years of experience in customer success, account management, or a similar role, preferably in the SaaS industry.
Proven track record of managing customer relationships and driving customer satisfaction and retention.
Strong analytical skills with the ability to interpret data and make data-driven decisions.




Excellent communication and interpersonal skills, with the ability to build rapport with clients and collaborate effectively with internal teams.
Proficiency in CRM software and customer success tools, with a willingness to learn new technologies as needed.
Ability to work independently and manage multiple projects simultaneously in a fast-paced environment.
A proactive approach to problem-solving and a passion for helping customers succeed.
Nice to have Experience in the digital marketing or technology sector.
Familiarity with Vendasta's products and services or similar platforms.
Knowledge of customer success metrics and best practices.
Previous experience in training or coaching customers on software solutions.
Multilingual skills, particularly in French or Spanish, are a plus.
Skills & tools Proficient in CRM systems (e.g., Salesforce, HubSpot)
Familiarity with customer success platforms (e.g., Gainsight, ChurnZero)
Strong Microsoft Office Suite skills, particularly Excel and PowerPoint
Excellent presentation and public speaking abilities
Ability to analyze data and generate reports
Practical notes This position is based in Saskatoon, Saskatchewan, and may require occasional travel for client meetings or industry events.
The role may involve flexible working hours to accommodate client needs across different time zones.
Candidates should be prepared to demonstrate their customer success strategies and experiences during the interview process.

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📌 Customer Success Manager (Saskatchewan)
🏢 Vendasta
📍 Saskatchewan