Senior Live Operations Specialist at Kabam. About the role Kabam is dedicated to pushing the boundaries of free-to-play gaming and is in search of talented individuals who can contribute unique insights and a team-oriented mindset.
As a Senior Live Operations Specialist, you will be an integral part of the Live Operations Team. Your primary focus will be on the strategic planning, implementation, and evaluation of live features and events designed to boost player engagement and satisfaction.
Key facts Location: Vancouver
Engagement: Regular Full-time (RFT)
Team: Live Operations Team
What you'll do Innovate and develop new monetization features and systems that align with our overall product goals and enhance player experience.
Work closely with cross-functional teams to refine design concepts while taking into account technical limitations and possibilities.
Produce and maintain detailed design documentation that serves as a roadmap for development teams throughout the project lifecycle.
Create strategies to evaluate and minimize the impact of current features on existing live games, ensuring a smooth player experience.
Partner with the live operations and economics teams to establish pricing strategies that optimize user spending and engagement.
Conduct thorough analysis of market data to recommend enhancements to in-game content and pricing structures.
Design and refine promotional offers aimed at achieving monthly revenue targets and improving key performance indicators.
Proactively address and resolve issues related to player accounts and in-game content, while also developing preventive measures for future occurrences.
Immerse yourself in various mobile and free-to-play games to gain deeper insights into effective monetization design practices.
Collaborate with other departments to ensure alignment on objectives and share insights that can drive overall game success.




Monitor player feedback and game performance metrics to inform future design and operational decisions.
Requirements A bachelor's degree in a relevant discipline, such as business, game design, or a related field.
Proven experience in the free-to-play gaming sector, with a strong understanding of player dynamics and monetization strategies.
Familiarity with fundamental game design principles and the ability to articulate these concepts clearly to diverse audiences.
Proficient in using Excel or Google Sheets for data analysis, design balancing, and reporting tasks.
An analytical and proactive approach to problem-solving, with the ability to identify challenges and propose effective solutions.
A keen interest in driving revenue growth and a solid understanding of game economies and player behavior.
A collaborative spirit and a strong work ethic, with the ability to thrive in a fast-paced environment.
Nice to have Previous experience in a similar role within the gaming industry, particularly in live operations or monetization.
Knowledge of market research techniques and methodologies that can inform game design and monetization strategies.
Familiarity with analytics tools and software that can enhance data-driven decision-making processes.
Skills & tools Advanced proficiency in Excel and Google Sheets for data manipulation and analysis.
Strong understanding of monetization strategies and their application within the gaming industry.
Familiarity with game design concepts and the ability to apply them in a practical context.
Experience with project management tools and methodologies that facilitate effective collaboration and communication.
Practical notes At Kabam, we are committed to creating a diverse and inclusive workplace where everyone feels valued and empowered.
Our competitive benefits package includes:
comprehensive health coverage from day one
flexible spending accounts
supportive work environment that fosters professional growth

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📌 Senior Live Operations Specialist (British Columbia)
🏢 Kabam
📍 British Columbia