Elevate customer success as a Senior Scaled Customer Activation Manager in Toronto with Ramp. Focus on activating self-service accounts and enhancing customer onboarding processes in a hybrid work model.

In this full-time role, you will activate and expand Ramp's self-service customer segment while contributing to the international customer success team. Your responsibilities will include managing SMB accounts, streamlining onboarding, and implementing efficient automation processes. You'll also collaborate closely with Product teams to relay critical customer feedback and drive high customer satisfaction.

Key Responsibilities:
• Understand Ramp's product for effective customer onboarding
• Manage micro-SMB and SMB accounts with minimal calls




• Prioritize tasks for seamless customer implementation
• Collaborate with Product teams to address customer needs
• Analyze data to refine customer experience strategies

Requirements:
• 3+ years in sales, customer success, or operations
• Strong project management and communication skills
• Proven ability to manage a large customer portfolio
• Proactive attitude with a focus on ownership
• Familiarity with accounting software is a plus

Enhance customer engagement and success metrics while developing within a dynamic startup environment.
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📌 Senior Customer Activation Manager at Ramp (Ontario)
🏢 RAMP
📍 Ontario