Key facts Location: Toronto, Ontario, Canada Engagement: Full-time Salary: $80,000 - $100,000 CAD base salary
What you'll do Act as the main point of contact for clients, coordinating with inventory, warehouse, and technical teams to resolve fulfillment challenges.
Oversee 3PL/4PL partners by conducting site visits and ensuring adherence to standards for shipping, receiving, packing quality, and inventory accuracy.
Coach partner staff teams ranging from 30 to 100 people and implement corrective actions when performance slips.
Align labor and capacity planning with demand by sharing sales and operations planning forecasts with partners.
Validate and approve partner invoices while resolving any billing discrepancies.
Enforce Flexport standard operating procedures and provide hands‑on training for warehouse management systems.
Manage the merchant onboarding process for order management and warehouse system integrations.
Produce performance reports for clients regarding logistics efficiency, shipping volume, and inventory turnover.
Lead high‑pressure escalations involving shipment delays, inventory loss, or compliance issues.
Develop and document internal processes, performance standards, and escalation paths for 4PL operations.
Requirements 3+ years of experience in 3PL/4PL operations, fulfillment, or warehouse environments with a focus on floor‑level workflows.




2+ years of experience coaching or managing teams in a fulfillment or warehouse setting.
Proven track record in client‑facing operations or account management.
Ability to hold external partners to service level agreements without having direct authority over their employees.
Deep technical knowledge of warehouse management systems, including root cause analysis and system troubleshooting.
Strong data analysis and reporting skills using Excel or business intelligence tools.
Experience presenting performance data and leading business reviews with external stakeholders.
Ability to build structure and processes within rapidly changing environments.
Nice to have Experience with merchant onboarding or system integrations.
Background in account growth conversations or quarterly business reviews.
Experience in international supply chain or logistics.
Skills & tools Warehouse Management Systems (WMS)
Order Management Systems (OMS)
KPI Dashboarding
Excel
Business Intelligence tools
Practical notes You must be available to address fulfillment issues outside of standard business hours.
Regular travel to client and partner sites is required, including travel outside of your home region.
A valid passport is required for this position.
Compensation excludes bonus, equity, and perks.

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📌 4PL Area Manager (Ontario)
🏢 Flexport
📍 Ontario