Elevate your career at CIBC as a Senior Analyst in Production Application Support. Provide vital second-level client support and ensure smooth operational activities for applications.

As part of CIBC’s Enterprise Payments Technology Application Operations team, you will manage application support for various internal and external partners. The role requires maintaining production applications, addressing technical issues, and ensuring compliance with company policies. You'll thrive in a hybrid work arrangement, spending 1-3 days on-site.

Key Responsibilities:
• Investigate and prioritize operational issues based on severity
• Manage issue logs and production requests effectively
• Design solutions for preventing recurring issues




• Liaise with business and technology partners regularly
• Ensure internal clients are informed about policy changes

Requirements:
• 1-3 years of production support experience
• Knowledge of Autosys, UNIX, and OpenShift CaaS
• Experience with MS Azure and collaboration tools
• Solid communication skills and Agile principles
• Bachelor's degree in Computer Science or equivalent

Utilize your analytical skills and technical expertise to support CIBC's mission in Toronto.
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📌 Senior Production Application Support Analyst (Ontario)
🏢 Canadian Imperial Bank of Commerce
📍 Ontario