The salary range for this position is $180,000 to $190,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence-based tools may be used at certain stages of the recruitment and applicant screening process.

The Head of Customer Engagement is accountable for leading the Canteen Canada Sector's enterprise retention strategy and maximizing renewal success across our most strategic client relationships.

Reporting directly to the President, Canteen, this executive leader will partner closely with senior business leaders responsible for our largest client portfolios, representing significant revenue and profit contribution across the organization. The role carries enterprise-wide accountability for retention performance, renewal outcomes, and commercial risk mitigation across our top strategic accounts.

This leader will establish the governance, processes,



and accountability required to ensure a disciplined and consistent approach to client retention. By driving visibility, executive alignment, and proactive decision-making, they will strengthen client partnerships, improve renewal predictability, and protect long-term business value.

The successful candidate will bring a solid balance of strategic thinking, commercial acumen, and operational discipline, with the ability to influence decisions at the highest levels of the organization while driving measurable business outcomes.

This is a business leadership role with a two-year mandate to make measurable improvements in the areas of retention performance, commercial outcomes, and enterprise results. It is not an advisory position.

If you were to come on board as our Head of Customer Engagement , we'd ask you to do the following for us:

Enterprise Retention Strategy

Lead a unified retention strategy across all business lines.

Develop and implement a consistent enterprise retention model.

Align retention priorities with broader business and Compass objectives.

Strategic Account Management

Establish a standardized framework for managing the organization's top accounts.

Define account segmentation criteria and engagement strategies.

Ensure consistent account planning and review processes across all businesses.

Drive executive-level focus on client health, retention risk, and long-term growth opportunities.

Governance
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📌 Head of Customer Engagement (Ontario)
🏢 Compass Group Canada
📍 Ontario