Join Emplifi as a Customer Success Manager for North America, focusing on relationship-building and customer retention. Enhance client experiences while driving business growth through upselling and cross-selling strategies.

In this full-time role based in Toronto, you will be the primary contact for your assigned accounts. Your expertise in customer success and account management will shine as you oversee onboarding, monitor engagement, and execute retention strategies. By understanding client needs, you will collaborate with sales for seamless transitions and drive continuous improvement based on client feedback.

Key Responsibilities:
• Build solid relationships with clients for satisfaction and loyalty
• Oversee onboarding of new clients, ensuring product adoption
• Monitor engagement and conduct training for optimal usage




• Execute strategies for customer retention and contract renewals
• Identify upselling opportunities by understanding client needs

Requirements:
• Bachelor’s degree in Business, Marketing, or Communications
• 3-5 years in customer success or account management
• Knowledge of digital marketing services, especially social media
• Proficiency with CRM systems like Salesforce or Gainsight
• Strong communication and analytical skills

Leverage your experience in customer success and account management to make a meaningful impact at Emplifi in Toronto.
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📌 Customer Success Manager at Emplifi (Ontario)
🏢 Emplifi
📍 Ontario