Senior Principal Platform Architect at ServiceNow.
About the role
In this pivotal role, you will act as a key technical advisor within the Customer Outcomes team, focusing on enhancing platform usage and optimizing client outcomes. Your expertise will be essential in shaping enterprise-level architecture, governance, and strategic initiatives to ensure our customers achieve sustainable success.
Key facts Location: Toronto, CA
Engagement: Full-time
Team: Customer Outcomes
What you'll do Collaborate closely with senior leadership, platform stakeholders, and development teams to design and implement effective solutions tailored to client needs.
Convert business requirements into comprehensive architectural frameworks that support intricate digital transformation initiatives.
Supervise technical governance and the operational models for delivery, ensuring adherence to best practices.
Maintain the health of instances by minimizing technical debt and promoting standardized procedures across the board.
Support sales initiatives by providing accurate project scoping and estimation to align expectations with deliverables.
Mentor and guide team members, fostering the growth of internal expertise and knowledge sharing.
Work in tandem with enterprise architects to ensure seamless integration of ServiceNow with essential business applications, enhancing overall functionality.
Analyze and recommend improvements to existing processes, ensuring they align with industry standards and client expectations.
Develop and present architectural proposals to stakeholders, ensuring clarity and alignment on project objectives.




Conduct workshops and training sessions to enhance client understanding and utilization of the platform.
Stay abreast of industry trends and emerging technologies to continually refine and improve architectural strategies.
Lead cross-functional teams in the execution of large-scale projects, ensuring timely delivery and adherence to quality standards.
Requirements A minimum of 15 years of progressive experience in professional services or a related educational background.
Proven experience in management consulting, with a strong focus on architecture and design for large-scale initiatives.
Deep understanding of enterprise architecture and cloud application technologies.
Familiarity with established frameworks such as TOGAF or IT4IT, demonstrating a structured approach to architecture.
Willingness to travel up to 80% of the time to meet client and project needs.
Experience in integrating artificial intelligence into workflows, enhancing decision-making processes, and solving complex problems.
Current certifications in ServiceNow that align with relevant workflows, showcasing your expertise.
Robust communication skills, with the ability to convey intricate technical concepts to non-technical audiences effectively.
Comfortable operating independently in a dynamic,



fast-paced work environment, demonstrating initiative and self-direction.
Nice to have Expertise in specific industry domains that can provide additional insights and value to clients.
Experience with agile methodologies and practices, enhancing project delivery and team collaboration.
Familiarity with data analytics and reporting tools that can support decision-making and performance tracking.
Skills & tools Proficient in the ServiceNow Platform, leveraging its capabilities for optimal client solutions.
Knowledgeable in Enterprise Architecture Frameworks, including TOGAF and IT4IT, to guide architectural decisions.
Experienced in AI-powered workflow automation, driving efficiency and innovation in processes.
Strong background in technical governance and delivery management, ensuring projects meet quality and compliance standards.
Practical notes ServiceNow is committed to being an equal opportunity employer, promoting diversity and inclusion within the workplace.
Reasonable accommodations are available throughout the application process; candidates can reach out to [email protected] for assistance.
Employment may be subject to export control regulations, necessitating government approval for access to controlled technologies.
Work location and flexibility will be determined based on assigned work personas, allowing for a tailored approach to work-life balance.
Join us at ServiceNow, where your expertise will drive innovation and success for our clients, and help shape the future of digital transformation.

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📌 Senior Principal Platform Architect (Ontario)
🏢 ServiceNow
📍 Ontario