Who We Are:

Building on more than 30 years of businessexpertise, we are an international wealth,bankingand asset management software provider empowering clients to embrace their future challenges while providinggreat performancetoday. TheObjectwayGroup is a future-proof technology player with a well-establishedtrack recordin the financial services industry with over €120millionofconsolidatedrevenue. The Group is a global Top 100 fintech provider (IDC ranking), whose clients include 250+ leading wealth managers, banks, asset managers, fund managers,insurersand outsourcers in more than 15 countries. With over 800 professionalsoperatingfrom Italy, UK, Belgium, Germany, Switzerland and Canada, the Group serves clients in 4 continents, supporting approximately 100,000 investment professionals to manage more than €1 trillion in assets.

In January 2024, Nest Wealth became part of theObjectwayGroup, combining the strengths of two global fintech leaders to provide innovative solutions spanning the entire wealth and asset management value chain. Armed with global distribution and a robust product suite, we are looking to hire aFounding Account Executiveto help fuel the next phase of our growth.

The Opportunity

If you have a background in software development, particularly in JavaScript, and are looking to take the next step in your career, this role offers the opportunity to learn, grow, and work alongside experienced developers across our Product & Technology teams.

HowYou’llMake an Impact:

Leverage your development skills to uncover root causes of any malfunctions to resolve highly visible, technical,globaland strategic cases and ensure the highest level of support to our clients

Authoring KB articles for support (internal & external facing)

Act as an escalation point by investigating issues that affect multiple users of a tenant and providing solutions

Oncean issue isidentified,escalateasappropriatetoProduction Dev Support





Provide feedbackregardingtrends in client issues and suggest improvements to processes, policies, and products to help streamline the customer journey

Maximize client satisfaction throughtimelyandaccurateresolution of customer inquiries that meet or exceed our customer SLAs (Service Level Agreements)

Work closely with other engineers across our Product and Technologyteams, Product Managers, and Operations teams to improve and develop ourplatform

Manage technical customer support tickets and provide regular updates to open tickets

Collaborate closely with various teams including engineering (provide feedback,fileand fix bugs), go-to-market (respond quickly tohigh-priorityissues, talk to prospects), andproduct (provide roadmap feedback)

Support of the live and pre-production infrastructure

Prepare and take part in the periodic release of recent software

WhatYou’llBring to our Team:

3+ years of experiencetroubleshootingandidentifyingthe root cause of issues in complexenterpriselevel applications.

Minimum of 2+ years of MySQL/PostgreSQLand MongoDB, 2+ years working with NodeJS and 2+ of frontend JS (Angular/AngularJS preferred or ReactJS)

Minimum2+ years of full stack web application development experience

Goodunderstanding of the Linux command line or similar

Experience communicating with customers and setting expectation, preferably in the SaaS industry

Demonstrated analysis, problem solving skills and troubleshootingexpertise

Complexproblem-solvingskills, ability to diagnose & address application issues





Ability to effectively prioritize and elevate production issues asrequired

Ability to take initiative/ownership of your work,we’rea small but mighty team,oftenyou’reworking as an individual contributor

You have excellent communication skills and value valuable documentation and writing

You have experience with Amazon Web Services tools

OurTech & Infrastructure Stack:

Typescript, ModernJavasScript(ES2015+), Angular and AngularJS

MySQL, MongoDB/DocumentDB, PostgreSQL

Redis, RabbitMQ

AWS, GitLab CI, Docker, Kubernetes

It would be GREAT if you had:

Experience working with data pipeline / ETL tools (Streamsets, Stitch, Segment)

Experience working with AWS tools, Docker, automation tools

Familiarity with financial and investment terminology and/or capital markets

Familiarity with information security best practices

Experience working with data pipeline / ETL tools (Streamsets, Stitch, Segment)

$90,000 - $95,000 a year

What you can expect in the interview process:

30 min “get to know you” interview with the talent team

60 min “meet the hiring manager” interview

45 min “leadership interview” with decision makers

_ Accommodation Statement: _

Objectwayis an equal opportunity employer committed to inclusive, barrier-free selection processes and work environments. We will accommodate any applicant under the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. If you require accommodation during any part of the hiring process, please let us know so that we can work with you to meet your needs.

_ EqualityPolicy: _

We are an equal opportunities employer, and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexualorientationor age.

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📌 Application Support Engineer (Ontario)
🏢 Objectway
📍 Ontario