SMB Account Manager at Block. About the role Become a vital part of the Square Account Management team, where your primary focus will be to assist merchants in enhancing their business outcomes. In this position, you will cultivate and maintain relationships with existing clients, promote the adoption of various products, and act as a champion for your designated portfolio of accounts.
Key facts Location: Toronto, Ontario, Canada (Candidates must reside in Ontario or the Maritime provinces) Engagement: Full-time
What you'll do Oversee and maintain a portfolio of clients generating multi-million dollar Gross Payment Volume, ensuring their needs are met and exceeded.
Identify opportunities for upselling and cross-selling to enhance the utilization of our product offerings among your clients.
Address and resolve customer inquiries and strategic challenges in a timely and effective manner.
Play a key role in the expansion of the managed accounts program, contributing to its overall success.
Collaborate closely with Sales, Support, and Product teams to deliver an exceptional experience for clients.
Serve as a product expert, providing valuable insights and feedback to Product Managers while supporting your internal colleagues.
Monitor account performance metrics and report on trends to help drive strategic decisions.
Conduct regular check-ins with clients to ensure satisfaction and identify areas for improvement.
Develop tailored strategies for each client to maximize their engagement with our products.
Participate in training sessions and workshops to stay updated on product developments and industry trends.
Foster a positive relationship with clients by understanding their business goals and aligning our solutions accordingly.
Utilize data analytics to inform your approach and enhance client interactions.
Requirements A minimum of 2 to 3 years of experience in Sales, Account Management,



or a closely related field is essential.
Demonstrated success in managing a sales pipeline, achieving revenue goals, and closing deals.
A Bachelor's degree or equivalent skilled experience is required.
Strong organizational, analytical, and communication abilities are crucial for this role.
Familiarity with Salesforce or comparable CRM systems is necessary.
Capability to collaborate effectively across multiple time zones is important for this position.
A proactive approach to problem-solving and client engagement is highly valued.
Nice to have Experience in the financial technology sector or with payment processing solutions is a plus.
Previous exposure to account management in a B2B environment is advantageous.
Knowledge of data analysis tools and techniques can enhance your effectiveness in this role.
Familiarity with digital marketing strategies may be beneficial.
Multilingual skills could be an asset in serving a diverse client base.
Skills & tools Proficiency in Salesforce and other CRM platforms
Strong account management skills
Expertise in developing sales pipeline strategies
Ability to analyze data and derive actionable insights
Excellent interpersonal and communication skills
Practical notes The salary range for this position is between $75,712 and $113,568 CAD.
options for remote work
comprehensive medical insurance
flexible vacation policies
retirement savings plans
family planning support
Candidates are allowed to maintain up to 9 active applications within a 60-day timeframe.
If you have previously applied for this position, you may reapply after a 90-day period following your last review.
The application evaluation process may incorporate AI tools to assist in candidate assessment.
This role offers an exciting opportunity to work with a dynamic team at Block, where you can make a significant impact on the success of our clients while advancing your career in account management.

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📌 SMB Account Manager (Ontario)
🏢 Block
📍 Ontario