Lead and inspire the customer service team to excel in performance with a focus on coaching and motivation. This managerial role drives strategies that enhance service delivery and customer satisfaction.

As a Customer Service Manager, you'll supervise a dedicated team and cultivate an workplace striving for excellence. You'll take a hands-on approach in resolving critical customer issues while establishing performance goals and metrics. Your efforts will directly contribute to ongoing training and support, ensuring the team remains equipped with the latest product knowledge and service techniques.

Key Responsibilities:
• Supervise and motivate the customer service team
• Provide ongoing coaching and support for team members




• Establish performance goals and metrics for the team
• Manage critical customer issues hands-on
• Develop customer service strategies to enhance satisfaction

Requirements:
• Proven experience in customer service management
• Strong ability to coach and develop team members
• Familiarity with performance metrics and reporting
• Excellent problem-solving skills and customer focus
• Ability to identify and implement training programs

Drive excellence in customer service and foster a culture of improvement in your team.
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📌 Customer Service Manager Role (Ontario)
🏢 Hymopack
📍 Ontario