Agent Success Manager at decagon.
About the role Join Decagon's Agent Success team to help enterprise clients maximize their use of our conversational AI platform. You will guide customers through the implementation process, promote product adoption, and ensure they achieve their desired business outcomes. This position involves both client relationship management and hands-on execution within a fast-paced, high-growth environment.
Key facts Location: Toronto
Engagement: FullTime
Compensation: CA$135K - CA$185K On-Target Earnings.
Offers Equity.
Offers Commission.
Team: Deployment Strategists
What you'll do Help define and establish the Agent Success function within the company.
Cultivate lasting relationships with clients, serving as their trusted strategic advisor.
Partner with customers from initial project scope through full adoption and value realization.
Continuously enhance your knowledge of our product features and the broader AI industry.
Communicate effectively with client stakeholders, from individual contributors to C-level executives.
Identify and support new initiatives to benefit both the team and our clients.
Collaborate with Product and Engineering to suggest technical improvements and influence the product roadmap based on customer feedback.
Requirements 4+ years of client-facing experience in a technical B2B SaaS role.




Demonstrated ability to manage large accounts and lead high-profile projects with multiple stakeholders.
Excellent communication and presentation skills, capable of simplifying complex ideas for non-technical audiences.
Strong interpersonal, persuasive, and teamwork abilities.
Understanding of Go-To-Market sales teams and processes.
Solid technical understanding and interest in the agent building process (no coding required).
Nice to have Familiarity with Agentic AI tool deployments in large organizations.
Working knowledge of Customer Support processes, systems, and best practices.
Experience in a high-growth startup environment.
Bachelor's degree in Science, Technology, Engineering, Math, or related fields.
Skills & tools B2B SaaS - AI - Conversational AI
Benefits Benefits include medical, dental, and vision coverage for you and your family, life insurance, disability advantages, a retirement plan (e.g., 401K), parental leave, fertility and family building benefits through Carrot, a monthly stipend for wellness, lifestyle, and work-life balance, and daily in-office lunches and snacks.
We offer a "take what you need" vacation policy (25 days statutory leave for UK employees).
Benefits may vary by location and are subject to change.
This is an in-office position.

#J-18808-Ljbffr

📌 Agent Success Manager (Ontario)
🏢 Decagon
📍 Ontario