Airbnb in Canada is seeking a Supervisor, Premium Support to lead a team of 10–15 ambassadors, driving exceptional internal customer support and managing sensitive escalations. You will guide daily operations, coach staff, and oversee recruitment, onboarding and performance reviews to sustain service excellence.
You will analyze service data, collaborate with regional Talent teams, and implement improvements while maintaining a high-performance culture that aligns with Airbnb’s standards.
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📌 Bilingual Premium Support Team Lead (Manitoba)
🏢 Airbnb
📍 Manitoba
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