Queen's Park Ontario Provincial Government, Canada | Posted on 08/04/2026

Country Canada

Job Description
Position: User Experience (UX) Designer

Location: Toronto, ON

Job ID#: RQ11367

Duration: 12 Months

Role Overview

We are seeking an experienced User Experience (UX)Designer to lead end-to-end service design initiatives that improve howdigital services and products are delivered, adopted, and scaled across large,complex environments. This role focuses on modernizing service delivery throughresearch, service design methodologies, stakeholder collaboration, andstrategic planning.

Key Responsibilities

Leadend-to-end service design initiatives that improve how digital productsand services are delivered, adopted, and scaled across multiple programsand organizations.

Plan,facilitate, and synthesize value stream mapping and service blueprintingsessions to identify systemic gaps, risks, and modernizationopportunities.

Usequalitative and quantitative data to validate service pain points, informprioritization, and shape recommendations.

Facilitatecross-functional workshops and stakeholder engagements, building alignmentacross groups with competing priorities.

Championuser-centered service design within Agile environments.

Mentorand guide teams to strengthen service design practices and organizationalmaturity.

Required Skills & Qualifications

Service Delivery & Service Design (30%)

Experiencedesigning and evaluating service ecosystems that span multipleorganizations and stakeholder groups.

ValueStream Mapping

StakeholderMapping

JourneyMapping

Prototyping

Experienceconducting generative and evaluative research, including:

Interviews

Surveys

FocusGroups

UsabilityTesting

Abilityto define and measure service KPIs and outcomes.

Experiencefacilitating collaborative workshops and co-creation sessions.





Knowledgeof up-to-date service delivery practices and digital service standards.

Relationship Building & Communication (30%)

Strongability to influence, align, and build trust across diverse stakeholdergroups.

Experiencefacilitating workshops with stakeholders who have competing priorities.

Excellentwritten, verbal, visual, and presentation communication skills.

Abilityto build and maintain productive working relationships across teams andexternal partners.

Experienceprioritizing and delegating work while maintaining stakeholder engagement.

Analytical & Problem-Solving Skills (30%)

Abilityto synthesize qualitative and quantitative data into actionable insightsand recommendations.

Experienceevaluating competing service or UX design options and presentingevidence-based recommendations.

Knowledgeof designing service models that support phased adoption and scalableimplementation.

Familiaritywith governance, privacy, security, compliance, and digital standardsconsiderations.

Experiencedeveloping performance measurement frameworks.

Abilityto provide strategic advice related to multi-channel service deliveryenvironments.

Project Management & Change Management (10%)

Abilityto coordinate activities across diverse stakeholder groups and partnerorganizations.

Experienceapplying project management and change management practices to servicetransformation initiatives.

Strongrisk identification, planning, and mitigation capabilities.

Must-Have Experience

Experienceworking across omnichannel environments .

Experiencecollaborating with both internal and external stakeholders.

7+years of experience in service design, user research, experience design,UX design, and service design initiatives.

Experienceleading or supervising:

Researchsessions

Insightsynthesis

Servicedesign and UX prototypes

Provenability to assess how policy, operations, governance, technology, data,and funding models interact across organizations and design scalablesolutions.

#J-18808-Ljbffr

📌 User Experience (UX) Designer (Ontario)
🏢 Symbiotic Group
📍 Ontario