Dir, Expert Services Mgmt at ServiceNow.
About the role ServiceNow is on the lookout for a Director of Engagement Management who will spearhead the services sales and delivery operations throughout Canada. This pivotal role involves crafting regional strategies, overseeing the growth of service portfolios, and nurturing high-level client relationships to facilitate successful digital transformation initiatives.
Key facts Location: Toronto, Canada
Engagement: Full-time
What you'll do Develop and execute comprehensive business strategies aimed at enhancing market penetration and driving revenue growth within the region.
Lead, inspire, and mentor a diverse team of over 50 professionals dedicated to delivering exceptional service.
Oversee the entire service delivery lifecycle, identifying current business opportunities to expand the company's reach.
Collaborate closely with various internal teams, including Product Management, Sales, and Pre-sales, to ensure alignment on strategic objectives.
Engage with CXO-level stakeholders to provide guidance on their implementation strategies and roadmaps.
Analyze performance metrics to enhance operational efficiency and elevate service quality across all engagements.
Work in conjunction with the partner ecosystem to support the objectives of the Growth Success Network.
Be prepared to travel up to 50% of the time, depending on internal needs and customer engagements.
Requirements A minimum of 15 years of leadership experience in professional services, particularly in areas such as PMO, program management, product management, consulting, or process engineering.
At least 15 years of consulting experience within complex, global organizations, demonstrating a deep understanding of diverse operational environments.
A proven history of managing and mentoring large teams, specifically those comprising 50 or more employees.
Experience in developing service capabilities and managing extensive service portfolios effectively.




Candidates must reside in Canada and possess Canadian citizenship or permanent residency.
Strong ability to influence cross-functional teams and engage with executive leadership effectively.
Excellent communication skills, particularly in public speaking, facilitation, and executive-level reporting.
Nice to have Proficiency in both English and French, enhancing communication with a broader range of clients and stakeholders.
Existing federal government security clearance or the capability to obtain one, which may be beneficial for certain projects.
Skills & tools Expertise in enterprise software solutions, particularly those related to digital transformation.
Strong background in developing and executing digital transformation strategies that align with business objectives.
Experience in service portfolio development, ensuring that offerings meet market demands and client needs.
Proven leadership skills, with a focus on team coaching and development to foster a high-performance culture.
Proficient in stakeholder management, ensuring that all parties are engaged and informed throughout the service delivery process.
Practical notes This position requires a willingness to travel up to 50% of the time, which may involve both domestic and international trips.
Employment is contingent upon eligibility for work personas and potential export control approvals, ensuring compliance with regulatory requirements.
ServiceNow is committed to providing equal employment opportunities and offers reasonable accommodations throughout the application process.
Candidates requiring assistance can reach out via [email protected].
In summary, the Director of Engagement Management role at ServiceNow is a strategic leadership position that requires extensive experience in professional services and a strong track record of managing large teams. The ideal candidate will be a dynamic leader who can drive business growth while ensuring high-quality service delivery. This role not only offers the opportunity to influence digital transformation across Canada but also to work with a talented team dedicated to excellence in service management.

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📌 Dir, Expert Services Mgmt (Ontario)
🏢 ServiceNow
📍 Ontario