Implementation Analyst - Bilingual (English & Spanish) at maintainx. MaintainX is seeking a dedicated bilingual Implementation Analyst to join our dynamic team in Toronto. This position is integral to our customer success strategy, focusing on guiding clients through the implementation of our AI-powered maintenance and asset management platform. You will be responsible for configuring the MaintainX system, overseeing data migration, and ensuring that customer requirements are accurately captured and addressed. Your role will involve close collaboration with both clients and internal teams to facilitate a smooth onboarding experience and drive the effective use of our platform.
Key facts Location: Toronto
Engagement: Full time
Compensation: Competitive salary and meaningful equity opportunities
What you'll do Guide mid-market clients through successful implementation processes, ensuring their needs are met.
Manage various implementation tasks, including data structuring, migration, and providing product training to users.
Help clients identify strategies to maximize the value they receive from the MaintainX platform.
Conduct meetings with client stakeholders to discuss project progress and gather feedback.
Deliver formal training sessions to end-users, ensuring they are equipped to use the platform effectively.
Share knowledge and insights with internal team members throughout the onboarding process to enhance team capabilities.
Monitor and communicate client issues, proactively troubleshooting and resolving any problems that arise.
Juggle multiple accounts,



meeting deadlines and milestones while maintaining high-quality service.
Requirements A minimum of 1 year of relevant experience in software implementation, customer onboarding, or application engineering.
Fluency in both English and Spanish, with the ability to communicate effectively in a business context in both languages.
A Bachelor's degree in Engineering or a related field, or equivalent experience.
Familiarity with the manufacturing or industrial sectors is preferred.
Exceptional communication, presentation, and facilitation skills, along with strong time management and interpersonal abilities.
Proficiency in Microsoft Excel, including skills in data cleanup, validation, and manipulation, as well as using functions like XLOOKUP and PivotTables.
Capability to manage multiple priorities in a fast-paced environment while ensuring client satisfaction remains high.
A keen interest in technology and the ability to quickly learn and adapt to new software solutions.
Willingness to master the MaintainX product within 30 days to provide informed advice to clients.
Nice to have Experience with project management tools or methodologies.
Background in customer service or client-facing roles.




Familiarity with data analysis and reporting tools.
Knowledge of maintenance and operational processes in various industries.
Skills & tools Proficient in Microsoft Excel and other data management tools.
Familiarity with customer relationship management (CRM) software.
Strong problem-solving skills and a proactive approach to addressing client needs.
Excellent organizational skills to manage multiple projects simultaneously.
Practical notes This position is based in Toronto, and candidates must be eligible to work in Canada.
The role requires flexibility to adapt to various client schedules and project timelines.
MaintainX offers a culture that values collaboration, innovation, and the celebration of ideas and efforts. At MaintainX, we are proud to be recognized as a leader in the maintenance and asset management sector, serving over 14,000 customers, including notable companies like Duracell, Shell, and Cintas. With a total funding of $254 million and a place on the Forbes 2025 Cloud 100 list, we are committed to growth and excellence. Our mission is to provide a comprehensive platform that enhances productivity and collaboration across teams and locations. We believe that our people are our greatest asset, and we strive to create an inclusive environment where everyone can thrive.
All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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📌 Implementation Analyst - Bilingual (Engish & Spanish) (Ontario)
🏢 MaintainX
📍 Ontario