Is this job for you?
Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achievement goals?

The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!

Responsibilities
Reporting to the Store Manager, the Operations Manager will have the following responsibilities:

Implement, communicate and ensure compliance with all operating procedures, processes and policies

Recruit and develop employees through coaching, mentoring and training ; set goals with employees and conduct performance appraisals

Handle escalated customer service issues and offer solutions

Increase location profitability and efficiency

Maintain excellence in store merchandising, detail and customer service

Ensure 100% customer satisfaction

Promote team work within all departments

Minimize errors and ensure a high-level of data entry accuracy

Maintain store inventory levels and accuracy

Control and reporting of Accounts Receivable and Accounts Payable

Qualifications

High school diploma or equivalent; post secondary education an asset





2 or more years of Supervisory or Management experience in a Retail setting

2 or more years of Customer Service or Sales experience

Successful track record in customer service, operations and merchandising

Excellent communication, interpersonal and problem solving skills

Ability to lead, motivate and manage a team

Highly developed time management and organizational skills

Working knowledge of retail operating systems

Flexibility to work any shift, including evenings and weekends, as required

Why The Brick?

A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family

Competitive remuneration package that will commensurate with experience

Career progression potential with plenty of access to ongoing personal and professional development

Employee discounts

A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [email protected]

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📌 Operations Manager (Ontario)
🏢 The Brick Group
📍 Ontario