Elevate customer experiences as a Customer Experience Manager at PetSmart. Support pets and their families by leading a dedicated store team.
As the Customer Experience Manager, you will take charge of leading a team that focuses on excellent service for pet parents. Your role entails overseeing associate development, managing operational efficiencies, and enhancing customer interactions. You will also ensure compliance with safety standards for pets in the store.
Key Responsibilities:
• Support development and onboarding of store associates
• Ensure safety protocols for pets in all areas
• Facilitate exceptional pet parent service experiences
• Evaluate and enhance operational processes
• Organize store events and ensure marketing compliance
Requirements:
• 3-5 years of experience in retail leadership
• Flexibility for full-time scheduling, including evenings
• Proficient in communication and technology
• Robust organizational skills and detail orientation
• Ability to perform under pressure in a busy retail environment
Lead the pet care team at PetSmart and enhance the retail experience for pets and their families.
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📌 Retail Leadership - Customer Experience Manager (London)
🏢 PetSmart
📍 London