What You’ll Do

Customer Service

- Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
- Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
- Provides exceptional omni‑channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
- Supports the customer experience through timely processing and movement of inventory to the sales floor.

Operations

- Implements, communicates, and ensures compliance with all operating procedures, processes, and policies.
- Manages scheduling and execution of shipping/receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.
- Assists in preparation and execution of annual inventories.
- Follows and ensures compliance with all corporate LP, cash, audit, and OH&S; policies and procedures.
- Assumes responsibility for all operations of the store in the absence of the Store Manager.

Training

- Provides leadership to the team and consistently coaches and follows up to ensure delivery of the service model standards.
- Creates and communicates execution of Daily Game Plan for operations activities.
- Communicates in a explicit and concise manner to team, leading effective Shift Starter meetings / coaching sessions.
- Follows up with the team to complete required training within time‑frames.

Leadership

- Acts as a brand ambassador by promoting brands and culture.




- Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
- Maintains Mark’s performance management expectations including progressive discipline where necessary.
- Follows the disciplinary process consistently and impartially.
- Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).

What You’ll Bring

- Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
- Proven ability to build and manage a daily, weekly plan for the department and store.
- Exceptional communication skills and organizational skills.
- Superior training and mentoring skills.
- 3‑5 years retail experience required.
- High energy, enthusiasm, and a drive to succeed.
- Basic computer skills required.

Benefits

- Comprehensive benefits and retirement programs.
- Performance incentives.
- Other perks to support your well‑being.
- Career growth opportunities and product discounts.

Our typical hiring range is between $34,800 and $43,500. Salary decisions are also dependent on other factors such as your experience, job‑related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role‑specific requirements.

Diversity & Inclusion Statement

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do.

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📌 Assistant Manager, Operations, Interim, Taber
🏢 Mark's
📍 Taber