This range is provided by TELUS Digital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeCA$120,000.00/yr - CA$140,000.00/yrDirect message the job poster from TELUS DigitalManager - Recruitment's at TELUS DigitalAmazon Connect ArchitectTELUS Digital seeks a passionate Software Development Architect to join our team and drive innovation in the cloud-based contact center industry. Our mission is to establish TELUS as the go-to provider for all things CCaaS (Contact Center as a Service), and we are leveraging Amazon Connect to build the next generation of customer engagement solutions.About the RoleAs part of our team, you will be crucial in designing, developing, and deploying next-generation cloud contact center solutions using Amazon Connect and AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis. This is a unique opportunity to work on cutting-edge AI/ML-driven customer experience solutions and shape the future of cloud-based contact centers.ResponsibilitiesDesign, develop, and deploy scalable, resilient, cloud-based contact center solutions using Amazon Connect and other AWS services.Collaborate with cross-functional teams to build innovative CCaaS solutions that enhance customer engagement and agent productivity.To improve customer interactions, implement AI/ML capabilities, including chatbots, sentiment analysis, real-time analytics, and automation.Develop and integrate custom features, APIs,



and plug-ins to extend Amazon Connect's capabilities for TELUS customers.Optimize system performance, reliability, and security while ensuring frictionless customer experiences.Work closely with stakeholders to understand and translate business requirements into technical solutions.Stay updated with AWS advancements, AI-driven contact center trends, and best practices to drive innovation within TELUS Digital.Qualifications5+ years of software development experience in cloud-based environments (AWS preferred).Strong programming skills in Python, Java, or Node.Js.Experience with AWS services (Lambda, Lex, Polly, S3, Kinesis, DynamoDB, etc.).Hands-on experience with Amazon Connect or other CCaaS solutions is a strong asset.Required SkillsSoftware development experience in cloud-based environments.Programming skills in Python, Java, or Node.Js.Experience with AWS services.Hands-on experience with Amazon Connect or other CCaaS solutions.Equal Opportunity StatementTELUS Digital is committed to diversity and inclusivity in the workplace.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesOutsourcing and Offshoring ConsultingReferrals increase your chances of interviewing at TELUS Digital by 2xSign in to set job alerts for "Architect" roles.Solutions Architect (Insurance) - Fully RemoteSolutions Architect (Insurance) - Fully RemoteCanada CA$110,000.00-CA$140,000.00 3 weeks agoWe're unlocking community knowledge in a current way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

📌 Amazon Connect Architect (Ottawa)
🏢 TELUS Digital
📍 Ottawa