Drive digital experience innovations with BCAA as a CX Digital Transformation Specialist in Burnaby. Utilize your expertise in data and customer insights to enhance seamless online interactions.
In this hybrid role at BCAA, you will support digital journey optimization. As a key member of the Customer Experience team, you’ll leverage analytics and VoC insights to identify and address customer pain points. This means making sure BCAA’s digital services provide intuitive, user-focused solutions.
Key Responsibilities:
• Monitor digital sales and service journeys for improvements
• Synthesize analytics and VoC insights into actionable recommendations
• Define measurement requirements and evaluate recent features




• Collaborate with cross-functional teams on digital enhancements
• Deliver reports to support CX transformation efforts
Requirements:
• Diploma or degree in Business, Marketing, or related field
• 5+ years in digital customer experience or analytics
• Strong analytical skills for transforming data into insights
• Hands-on experience with Google Analytics and CMS
• Ability to optimize customer journeys and content
Enhance BCAA's digital offerings by bringing data-driven customer experience expertise and innovative solutions.
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📌 CX Digital Transformation Specialist at BCAA (Burnaby)
🏢 BCAA
📍 Burnaby