About the Role: We are seeking an experienced Technical Lead to drive cutting-edge implementations and enhancements for the Service

Now platform.

In this leadership role, you will own technical solutions, manage a team of developers, and ensure seamless project delivery through cooperative design and development practices.

With a strong focus on innovation and quality, you''ll enable organizations to achieve their digital transformation goals.

Key Responsibilities: Lead and mentor a team of Service

Now developers, assigning tasks and providing technical guidance.

Collaborate with cross-functional teams, including clients, architects, and business analysts, to define and refine technical requirements.

Design and deliver robust solutions for the Service

Now platform, from feature upgrades to full-suite deployments.

Execute agile sprint-based development tasks such as coding, unit testing, and peer reviews to ensure delivery excellence.

Customize workflows, build advanced workflow activities, and troubleshoot issues under pressure.

Drive compliance by monitoring Service

Now health, usage, and alignment with best practices.

Build and maintain comprehensive technical documentation to ensure transparency and scalability.

Facilitate system upgrades,



sub-production testing, and regression remediation.

Coordinate blueprinting workshops, contributing to documentation and project estimation.

Host training sessions for Service

Now professionals to advance their technical expertise and adoption of best practices.

Required Qualifications: Proven expertise in Service

Now development and implementation, with hands-on experience in Java

Script, debugging, and deployment.

Prior leadership experience managing client projects as a technical lead.

Certified Service

Now System Administrator (CSA) and specialization in one Implementer certification (e.g., ITSM, HRSD, or CSM).

Proficiency in key Service

Now elements such as Business Rules, Client Scripts, UI Policies, API integration, and Service Portal customization.

Exceptional communication skills to guide clients and facilitate teamwork.

Preferred Skills: Familiarity with tools like Azure Dev

Ops, TFS, Jira, and Rally for effective project management.

Strong analytical and problem-solving abilities, coupled with interpersonal finesse. A results-driven and self-motivated approach to complex technical challenges.

📌 Principal ServiceNow Consultant (Halifax Regional Municipality)
🏢 Macpower Digital Assets Edge Private
📍 Halifax Regional Municipality