Job Description Please note: Due to

Government of Canadaregulatory requirements, this position requiresthe successful completion ofa Government of Canada Reliability Status screeningas a condition of employment.

The screeningprocess requires 5 years of verifiable background history.

Thisincludes identity verification, educationverification, a criminal record check, andacredit check.

Candidates must be eligible to obtain and maintain Reliability Status, which generally requires Canadian citizenship or Canadian permanent resident status.

Employment is contingent upon successful completion and maintenance of the required screening.

What you get to do in this role: Become an SME in production database troubleshooting, Service

Now instance performance issues and Linux performance analysis on prem and on Hyperscaler Own complex incident RCA across multi-tenant PostgreSQL/MariaDB fleets at scale Develop observability and automation to prevent recurrence of critical issues Influence infrastructure decisions that shape our multi-tenant cloud platform Mentor and collaborate with engineers across operations, support, and developmen Strong experience with performance and stress testing tools and approaches for driving realistic customer simulations 5+ years of database management and performance tuning 5+ years of experience supporting or testing large scale web-based distributed applications on containers such as Apache/Tomcat, JBoss, Web Logic, and Web Sphere in a Unix environment 3+ years of experience developing on a SaaS, PaaS, or Cloud Infrastructure product/solution Proven experience with concurrency, multithreading, and distributed system architectures Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions Solid problem-solving and analytical skills with an aptitude for learning new technologies developing and deploying mission critical software Bachelor''s degree in Computer Science or Information Systems or equivalent technical discipline, or similar work experience.





Eagerness to learn everything about the Service

Now Platform Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI''s potential impact on the function or industry. 4+ years of experience on multiple relational databases (especially on Postgres database) The database experience should include but not limited to MVCC, transaction management, vacuum mechanics, database and query performance tuning, buffer management, WAL architecture, backup/restore etc.

Desired skills: Scripting: basic shell scripting, Python, Javascript, Ansible Formal experience on a Dev

Ops(Kubernetes and CICD pipeline) or Performance or support team supporting a Web-Based application is desired Demonstrated experience leading individual projects, including scheduling and reporting Formal experience on a Dev

Ops or Performance or support team is desired JV20 Additional Information For positions in this location, we offer a base pay range of CAD 94,100-160,000 plus equity (when applicable), variable/incentive compensation and benefits.

Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.

Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.

We also offer health plans, an RRSP Plan with company match, ESPP, matching donations, family and medical leave programs and Annual vacation:



20 days per year, accrued every pay period at 6.67 hours.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas We approach our distributed world of work with flexibility and trust.

Work personas (flexible, remote, or required in office) are categories that are assigned to Service

Now employees depending on the nature of their work and their assigned work location.

Learn more here .

To determine eligibility for a work persona, Service

Now may confirm the distance between your primary residence and the closest Service

Now office using a third-party service.

Equal Opportunity Employer Service

Now is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.

In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations We strive to create an accessible and inclusive experience for all candidates.

If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S.

Export Administration Regulations (EAR), Service

Now may be required to obtain export control approval from government authorities for certain individuals.

All employment is contingent upon Service

Now obtaining any export license or other approval that may be required by relevant export control authorities.

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📌 Senior Database Engineer (Toronto)
🏢 ServiceNow
📍 Toronto