Elevate customer experiences as CoLab's Senior Customer Success Manager. Lead strategic initiatives for our largest Enterprise accounts, ensuring impactful adoption and retention.In this role, you will oversee the post-sale journey, working closely with technical teams and stakeholders. Your expertise will drive measurable outcomes as you lead onboarding and success planning efforts tailored to customer needs. Identification and resolution of adoption barriers are key to maximizing value for our clients.Key Responsibilities:Own adoption and retention strategies for Enterprise clientsCreate impactful Customer Success Plans aligned with customer goalsExecute effective onboarding and enablement strategiesConduct business reviews that showcase measurable impactCollaborate with Sales for account planning and renewalsRequirements:4-6 years of relevant experience in B2B SaaSFamiliarity with technical customer dynamicsProven ability in success planning and journey orchestrationDeep organizational skills with a proactive mindsetAvailability for travel up to 25% of the timeDrive extraordinary customer impacts through structured planning and effective relationship management at CoLab.#J-18808-Ljbffr

📌 Lead Customer Success For Colab (Toronto)
🏢 Colab Software
📍 Toronto