Sommaire de la compagnie Venez travailler pour une entreprise qui est engage dans la russite de chacun de ses employs.

Cest un milieu de travail o les innovateurs et les collaborateurs se rencontrent et tirent parti des talents de chacun.

Un endroit o la diversit est accueillie et clbre. FCT offre la meilleure assurance titres de lindustrie et fournit des solutions de recouvrement et dautres produits et services aux professionnels juridiques, du crdit, de lvaluation et de limmobilier partout au Canada.

ChezFCT, vous aurez loccasion de btir une carrire intressante.

Joignez-vous nous pour nous aider poursuivre notre travail excitant et exercer une grande influence sur nos collgues, nos clients et les collectivits.

Sommaire du poste Nous sommes toujours la recherche dexcellents talents; de personnes qui font preuve dengagement profond envers la clientle et le march que nous desservons.

Si vous dsirez vous joindre une entreprise qui s''est engage envers le succs de chacun de ses employs et qui offre des dfis, des objectifs et des occasions de crotre, tant au niveau personnel que professionnel, dans un environnement ax sur le travail d''quipe, vous aimerez travailler avec nous! Nous comprenons que la promotion dun environnement diversifi et inclusif est essentielle au succs de nos activits, et nous y travaillons activement chaque jour.

We are continually searching for the best talent; individuals who possess a deep commitment to the customers and markets we serve.

We are currently seeking an experienced Bilingual - Business Solutions Specialist to join our Montreal, Quebec office.

As a Bilingual - Business Solutions Specialist, you will be a point of contact for management/executive level external customers to ensure positive customer experience and satisfaction.

You will be responsible for fostering and maintain positive customer relationships via assessing and fulfilling customer initiatives, requests, and implementations.

You will work directly with Business Development Directors and FCT internal departments to pursue new business opportunities and identify additional revenue sources within existing client relationships.

In this customer centric role, you will need to be self-motivated, able to learn quickly, take initiative and work independently while maintaining excellent time management skills,



prioritization skills, and interface effectively with cross functional teams with both internal and external stakeholders.

Reporting to the Manager - Business Solutions, out of London, Ontario, in this exciting opportunity, you will undertake the following: Relationship Management - Ensuring positive customer experiences and satisfaction.

This is accomplished by providing support, information, and guidance about our products, services, and industry or specific to supporting existing business with customers.

This includes but not limited to; acting as the first point of engagement or escalation for management/executive level external customers, participating in sales meetings, facilitating platform and process training sessions, reviewing and coordinating client program changes, requests, and enhancements, handling dispute resolution, Etc.

Bilingual Support Work directly with internal departments, external francophone customers, vendors, and business partners to provide bilingual support in order to execute initiatives, requests, and assessments.

This would include but not limited to; operational audits, vendor/business partner onboarding, training sessions, relationship management, Etc.

Recognize and Seek New Business opportunities - Work directly with the Business Development team and other FCT teams to pursue new business opportunities and identify additional revenue sources within existing client relationships. A Business Solutions Specialist will need to analyze current deals with clients, assess their organizational needs, recognize areas needing improvement, and suggest new FCT services whenever possible.

Know Your Customer - Understand clients internal processes, identify gaps and assist in the development of new solutions while identifying potential recent revenue opportunities.





The Know Your Customer aspect of this position is integral to the success of new business opportunities/implementations and ensuring ongoing customer satisfaction.

Coordinate Assessments of or for FCTDS Facilitates the intake, review, internal coordination, execution, communication and resolution of customer and vendor audits and assessments.

Performs All Necessary Training - Provides training for products and services to new and existing clients, business partners and third party vendors using various methods (i.e. onsite, webinar, teleconference etc.).

May also involve providing demonstrations of FCT-DS products/offering/services for new and potential clients during business development opportunities Rmunration directe totale: 81,600 - 99,800 Toutes les fourchettes salariales sont exprimes en dollars canadiens.

La fourchette salariale indique reflte la rmunration totale prvue pour ce poste (c''est--dire le salaire de base plus les primes ou indemnits prvues, le cas chant) VOICI CE QUI NOUS DISTINGUE: Grce au mentorat, des outils novateurs et une varit de programmes qui mobilisent et rcompensent les employs, nous donnons chacun deux les moyens dexceller et dobtenir des rsultats.

Avantages sociaux complets qui comprennent laccs au Programme daide aux employs et la famille (PAEF) et Bien-tre Essentiel.

Un rgime dpargne-retraite collectif assorti dune cotisation patronale de contrepartie.

Des congs pays gnreux.

Des modalits de travail hybrides.

Des occasions de bnvolat rmunr et des programmes de dons de bienfaisance jumels.

Des programmes de reconnaissance des employs assortis de primes de recommandation.

Dventuels incitatifs fonds sur le rendement.

La possibilit de participer notre rgime dactionnariat.

Et plus encore! * Depuis plus dune dcennie, Great Place to WorkMD reconnat FCT comme lun des meilleurs lieux de travail au Canada.

Nous avons galement t nomms parmi les 50meilleurs lieux de travail, parmi les meilleurs lieux de travail pour les femmes et parmi les meilleurs lieux de travail avec les quipes de direction les plus fiables au Canada.

De plus, FCT a t nomme lun des meilleurs employeurs du Grand Toronto.

En vous joignant nous, vous ferez non seulement partie dune entreprise prime, mais galement dun effectif engag et habilit russir.

Merci davoir pris FCT en considration.

Nous avons hte de vous rencontrer.

📌 Specialist, Business Solutions (London)
🏢 FCT
📍 London