Job Description Job Title: L3 Application Support Analyst Operative IBMS & SQL Toronto, ON - Hybrid (3 Days WFO) Descriptions: IBMS (Operative BMS) SME Techno-Functional Analyst - Telecom Domain Essential Skills: Strong experience in Operative IBMS BMS system Knowledge of broadcast/media workflows (scheduling| ad sales| traffic| billing) Hands-on SQL & database troubleshooting (mandatory) Experience in helpdesk / EUC support environment Familiarity with Service

Now/JIRA or similar tools Strong analytical| problem-solving| and communication skills Understanding of infrastructure / EUC workplace (VDI| VPN| etc.) Knowledge of integrations and reporting tools Role Provide L1/L2/L3 support for IBMS (Operative BMS) in a helpdesk environment Troubleshoot issues in scheduling| ad sales| traffic| and billing modules Handle incidents| service requests| and user queries via ticketing tools Perform SQL-based database troubleshooting| data validation| and fixes Investigate and resolve data inconsistencies and system integration issues Conduct root cause analysis (RCA) and ensure SLA adherence Support user access| configurations| and minor enhancements Work closely with sales| traffic| finance| and technical teams Requirements 60-70

📌 Application Support Analyst – Operative IBMS & SQL (Toronto)
🏢 Astra North Infoteck
📍 Toronto