Description Join the Armour Team Today! Position Overview: The Terminal Clerk plays a vital role in the smooth and efficient operation of our freight terminal.

Acting as a key link between our customers, drivers, and operations team, the Terminal Clerk is responsible for the accurate processing of freight documentation, dispatch preparation, and exception monitoring.

This position requires a detail-oriented professional who thrives in a fast-paced logistics workplace, communicates proactively, and takes ownership of data accuracy from freight entry through to trip reconciliation.

Location: Saint John, NB Schedule: Monday Friday | 11:00am - 8:00pm Type: In-office Salary Range : $35,000 - $40,000 Key Responsibilities: Identify and proactively respond to customer needs, inquiries, and concerns in a timely and professional manner Enter freight bills accurately and on time from a variety of mediums, ensuring data integrity throughout Print and prepare documentation packages for the operations team to support daily workflow Prepare and set up trips for dispatch within dispatching software system (Truckmate) in accordance with operational schedules Reconcile completed trips in accordance with established driver check-in procedures Code undelivered freight bills and follow up to resolve outstanding items Monitor and follow up on overage, shortage, and damage (OS&D;) claims Monitor the No POD (Proof of Delivery)



report and take appropriate corrective action Conduct On Time Delivery exception auditing and escalate issues as required Scan and file documents accurately to maintain organized and up-to-date records Attend all pre-planned meetings and contribute to continuous improvement initiatives Perform other tasks as assigned by the Terminal Supervisor or Regional Manager What Were Looking For Qualifications: Education & Experience High school diploma or equivalent required; post-secondary education in logistics, business, or a related field is an asset 12 years of experience in a freight, logistics, or transportation environment preferred Prior experience with a Transportation Management System (TMS) Truckmate experience is a strong asset Prior office or administrative experience is preferred; experience with CBSA procedures, customers documentation, and in-bond shipments is considered a strong asset Skills & Competencies Strong data entry skills with a high level of accuracy and attention to detail Proficiency with Microsoft Office Suite (Word, Excel, Outlook) Ability to multitask and prioritize in a high-volume, time-sensitive environment Clear and professional verbal and written communication skills Comfortable communicating professionally by phone with external partners, including CBSA officers and customs brokers Strong organizational skills with the ability to manage competing deadlines Customer-focused mindset with a proactive, solutions-oriented approach Ability to work both independently and collaboratively as part of a team Knowledge of freight industry terminology and documentation (bills of lading, PODs, OS&D;) is an asset

📌 Terminal Clerk (Saint John)
🏢 Armour Transportation Systems
📍 Saint John