Job Description Simple.

Inclusive.

Natural.

Social We are hiring for the role of Two Trees Bistro

Quality Lead Server Located on the Pomeroy Kananaskis Mountain Lodge grounds, our Nordic Spa experience is crafted to be as individual as our guests.

Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others.

We are wellness redefined.

View our Experience: Achieving Excellence: As aQuality Leader willbe responsible formanaging and overseeing the quality assurance and quality control processes within the Food and Beverage Department.

The primary responsibilities are to ensure that the services and processes meet the established quality standards and fulfill our guest expectations.

Key Focuses Provideon-going training opportunities as neededtoensure quality service, technical skills, food and beverage standards, and safety procedures in

Two Trees Bistro Outlets; including refresher training as needed.

Assistin training new hires during the training period, following necessary resources, such as departmental tours, departmental on-floor checklists, and training manuals.

To perform the same duties of restaurant servers,bartendersand attendants; will volunteer to take less tablestoobserveand correct training needs on the floor or as necessary.

Works closely with

Two Trees Bistro

Outlets

Manager in a supportive and flexible manner, focusing on the overall success of the Nordic Spaand the satisfaction ofallguests; including identifying training needs, opportunities, and any new training programs that would assist in improving the development of the team.

Attend





Two Trees Bistrodepartmental meeting and speak about current opportunities to correct training needs.

Direct and lead the day-to-day

Two Trees Bistrooperations, ensuring daily tasks are assigned and checklists are completed Monitor andmaintainthe physical environment, always ensuring cleanliness and organization Demonstrate pride in work by creating positive energy, teamwork, excitement, and fun Meet the demands of a fast-paced environment through personal empowerment, using good judgment and the ability to multi-task Demonstrate exceptional follow-up abilities and ownership of tasks assigned with a strong attention to detail Manage any incidents that may occur on shift and if necessary, escalate toleader on duty Acknowledge all guests,anticipatetheir needs, and respond promptly Effectively handle guest comments and feedback both in person and in writing, with an ability toidentifyand resolve any concerns Have complete understanding of and adhere to all company policies, procedures, and standards Other duties as assigned Completeswork processes and checkliststhatseamlesslysupportthe Core Value of Quality: We are committed to achieving excellence and upholding the highest standards in product and service.

Communicates, interacts, and behaves,supportingthe Core Value of Honesty:



Honesty in action is doing what you commit to do in the manner you commit to doing it.

Contributes to a team-oriented workplace, supporting the Core Value of Family: Relationships are rooted in trust, honesty, respect, and gratitude.

One members success is the success of all in our family.

Experience/Passions/Education Must attend the following internal training programs; Train the Trainer, F&B; in-class Training and Leadership Orientation Dynamic, enthusiastic individual who thrives under pressure andis able toperform multiple functions Assertive, detailed orientated andcanidentifytraining needs and gaps Always professional; turns challenges into positive outcomes, leads by example, and embodies our

Core Values 1-2 years, minimum preferred offood and beverage serving experience Highly health and safety conscious, committed to a safe work environment Proservecertificationrequired Working Conditions This positionoperatesin a dynamic, fast-paced environment with frequent interaction with guests, team members, and other stakeholders.

Due to 365-day-a-year operations, this position will require you work a variety of shifts including early mornings, late evenings,weekendsand holidays and may involve extended hours during periods of high business demand.

Aportionof the role is performed outdoors in the fresh mountain air, with exposure to a wide range of weather conditions, including temperatures from -30C to +30C.

The position involves frequent standing, walking, bending, kneeling, pushing, and pulling, as well as occasional use of ladders, stairs, or ramps.

The employee must be able tolift upto 30 lbs asrequired.

📌 Quality Lead Server: Two Trees BistroKananaskis Nordic SpaKananaskis Village, Alberta Canada (Kananaskis)
🏢 Pomeroy Lodging
📍 Kananaskis