Is this role right for you? In this role, you will: Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Support global managed print operations including deployments, refreshes, upgrades, break/fix coordination, and service delivery activities.

Coordinate operational activities with print vendors, managed service providers, logistics partners, and regional support teams to ensure consistent service delivery and standards adoption Monitor service performance, device utilization, operational KPIs, lifecycle reporting, and vendor performance metrics Support forecasting, budgeting, inventory planning, and print estate optimization initiatives.

Drive operational process improvements focused on simplification, standardization, reporting, and service quality improvements.

Support governance activities related to lifecycle compliance, operational reporting, asset tracking, and service management processes.

Partner with Technology and Procurement teams on vendor management activities, operational escalations, and service improvement initiatives Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.

Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabanks Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Champions a high performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We''d love to work with you if you have: University degree in Business, Information Technology,



or related discipline. 58+ years of experience in managed print services, workplace technology operations, or infrastructure operations.

Strong understanding of print operations, lifecycle management, operational reporting, and service management processes.

Experience with operational governance, process improvement, and vendor coordination activities.

Solid communication, stakeholder management, organizational, and problem-solving capabilities.

What''s in it for you? Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.

We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Upskilling through online courses, cross-functional development opportunities, and tuition assistance.

Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.

Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

📌 Global Managed Print Services Specialist (Toronto)
🏢 Scotiabank
📍 Toronto