Our client, a leading financial institution, is seeking a Senior Change Manager for a 9-month contract, with robust potential for extension (no conversion to full-time).

This is a hybrid role requiring 2 days per week in office (Tuesday and Wednesday) plus every third Friday , The successful candidate will support a major transformation initiativewithin the Personal Banking business, focused on end-user adoption, readiness, and sustained change across contact centers and banking centers.

Responsibilities o Design and execute end-to-end people change management strategies to support Project Odyssey across impacted Personal Banking teams. o Develop comprehensive change strategies and detailed tactical plans focused on end-user adoption and engagement. o Conduct change impact assessments, stakeholder analyses, and readiness evaluations to inform change approach and sequencing. o Lead and deliver engagement activities including focus groups, town halls, leadership briefings, and frontline sessions. o Drive adoption and proactively identify, assess, and mitigate resistance to change . o Partner closely with program leadership to ensure strong alignment, sponsorship, and accountability . o Coach and influence leaders and stakeholders at multiple levels to reinforce change ownership and sustain outcomes.



o Ensure change plans are integrated with broader program milestones and business priorities. o Track change effectiveness and readiness, adjusting tactics as required to support successful implementation.

Must-Have Skills o 10+ years of experience in People Change Management , with a strong focus on end-user adoption (not project or technology management). o Proven ability to develop change strategies and actionable tactical plans for large, complex initiatives. o Hands-on experience executing change activities, including facilitating sessions and presenting to senior leaders and frontline employees . o PROSCI certification or methodology experience (non-negotiable) . o Strong business acumen with the ability to translate strategy into practical, people-focused outcomes. o Excellent stakeholder management, influencing, and communication skills across all organizational levels. o Ability to work independently, manage ambiguity, and take full ownership of deliverables.

Nice-to-Have Skills o Bilingual (English/French). o Previous experience within large Canadian financial institutions . o Experience supporting transformation initiatives impacting contact centers or frontline banking environments .

📌 Senior Change Manager (Toronto)
🏢 International Financial Group
📍 Toronto