Job Details: Job Title: Digital Product Designer-Expert (Manager, Product Design) Location: Toronto, ON (Hybrid Onsite) | (-days / Week) Duration: Months Description: Manager, Digital Product Design What is the opportunity? The Digital Transformation team within GAM Digital & Client Technology Solutions creates innovative digital products, services and experiences.

We are problem solvers and design thinkers who approach challenges with curiosity and empathy.

We translate complex business needs into intuitive digital solutions, grounded in user needs and market trends.

We are trusted partners of the business, working hand-in-hand to drive digital innovation.

We are currently seeking a Manager, Digital Product Design to lead the design strategy and research for key digital products and transformation initiatives.

This position is currently hybrid, requiring days in the office per week.

What will you do? Working with the Senior Manager, Digital Product Design, you will define project strategy and lead cross-functional teams through the design thinking process including stakeholders such as business, operations, technology, design and development.

Lead discovery initiatives and align cross-functional teams on problem definition and strategic direction by integrating diverse perspectives and business needs Support qualitative research including user interviews, contextual inquiry, and competitive analysis; build empathy and advocate for user-centered design Monitor industry trends and emerging technologies (especially AI/ML capabilities) to identify strategic opportunities Synthesize multiple data sources and research insights into artifacts (ex: journey maps, personas, ecosystem maps).

Present strategic insights that are actionable, compelling, and connected to business strategy to audiences at all levels, including executives.





Design and facilitate workshops and ideation sessions to explore current challenges and envision future-state solutions Navigate ambiguity in a quick-paced environments where challenges are broad and multifaceted What do you need to succeed? Undergraduate or Graduate degree in Sociology, Anthropology, History, Psychology, Strategic Foresight or other research-oriented discipline of Humanities, Cultural studies, Political Science, or Business or equivalent work experience. - years of experience in product strategy, design, consulting, and/or research.

Solid qualitative research skills including methodology selection, user recruitment, research guide development, and insight synthesis Understanding of design thinking methodologies, tools and research methods.

Robust facilitation skills; comfortable planning and leading collaborative virtual and in-person workshops Ability to take complex information and present insights in a simplified, easy to understand, and visually appealing way to stakeholders.

Ability to collect diverse stakeholder feedback and iterate on outputs.

Big picture thinker Collaborative team player.

Note: A Cover Letter outlining your interest in the role and the value you would bring is appreciated.

Nice-to-Have Experience in the financial services sector/corporate setting Awareness of AI/ML capabilities and how they can solve business problems Experience with digital analytics tools, metrics and impact reporting, and enabling data-driven decision making Mindlance is an equal-opportunity employer.

We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and a work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

We will be happy to work with applicants requesting accommodation at any stage of the hiring process.

📌 Digital Product Designer - Expert (Manager, Product Design) (Toronto)
🏢 Mindlance
📍 Toronto