Manager, National Accident Benefits Calgary, AB, Canada 0 --> Be the First to Apply Definity is the parent company to some of Canadas most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance.

Our ambition is to be one of Canadas leading and most innovative property and casualty insurers.

We cant do that without our people, so we embrace and encourage a culture thats collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with.

Bring your true self and be a part of our journey.

Its better here.

The Opportunity This role leads a team of Team Leaders handling Accident Benefit claims, providing strategic direction, coaching, and oversight.

It focuses on driving performance, ensuring strong governance, and collaborating with key stakeholders.

The position also emphasizes talent development, continuous improvement, and leading change.

What to Expect Lead a team of 5 - 7 Team Leaders overseeing a portfolio of Accident Benefit claims Provide strategic direction, coaching and mentorship to Team Leaders Drive financial, strategic and operational objectives Provide technical oversight, authority and direction Effective planning, recruiting, development and retention of skilled and engaged talent Engage all stakeholders in effective portfolio management ,including underwriting, actuary and senior claims leadership.

Ensure appropriate governance and oversight.

Drive our quality assurance, transformation and continuous improvement journey Creating,



implementing and measuring action plans to address gaps and opportunities Work collaboratively with cross-functional claims teams and broker partners Have a team mentality and ability to work outside of silos.

Lead change What You Bring? University degree in any discipline or a 2 year college diploma from a provincially recognized and funded community college Completion of FCIP, CIP or CRM designation is an asset A minimum of 10 years general claims handling experience A minimum of 5 years claims leadership experience Proficiency and solid knowledge of Accident Benefits claims handling and portfolio management You must be enthusiastic and goal oriented Execution focused with a demonstrated history of change management Experience in an agile and fast paced environment Outstanding verbal and written communication skills A passion for coaching and mentoring You bring a sense of understanding and inclusion to problem solving Develop collaborative relationships with both external and internal customers Youre dependable with strong interpersonal skills Engagement and culture champion Must be proficient with Windows operating system and Microsoft Office (Excel) Salary range:$ 106,500 - $156,500 Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.





This position is being posted to fill an existing vacancy.

Interested in this role, but dont meet every requirement? We encourage you to apply! We know from experience that a candidate doesnt need 100% of the qualifications listed to bring incredible value to our team.

Were actively seeking diverse backgrounds and perspectives to help us make insurance better.

At Definity, inclusion, diversity, and equity arent just nice to have theyre essential to our success.

Whats in it for you? Hybrid work schedule for most roles Company share ownership program Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Pension and savings programs, with company-matched RRSP contributions Paid volunteer days and company matching on charitable donations Educational resources, tuition assistance, and paid time off to study for exams Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents Wellness and recognition programs Discounts on products and services Go ahead and expect a lot you deserve it.

Its better here but dont take our word for it.

Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility.

If you require accommodation at any time during the recruitment process, please let us know by .

Background checks This role requires successful clearance of background checks (including criminal checks and leadership references).

📌 Manager, National Accident Benefits (Calgary)
🏢 Definity
📍 Calgary