Job Title: Office Clerk / Data Entry Operator Location: Toronto, ON (Onsite) Duration: Months Daily Responsibilities: Delivers excellent service to our clients every time; focusing on doing what is best for our clients and the organization - making it Simpler, Faster, Better.

Focus on attaining established benchmarks for complex and/or specialized client activities, transactions and/or processes, contributing to achievement of business specific Client Service Commitments (CSCs) and/or Service Level Agreement (SLA) Consistently demonstrates a sense of urgency in daily activities understanding the importance and impact of personal actions on achieving a superior client experience.

Responsible for successful fulfillment and servicing of complex transactions and/or investigations.

Ensure process/controls are in place and are being followed.

Analyzes non-standard and/or specialized transactions.

Provides professional, attentive and accurate service when dealing with both clients and staff.

Demonstrates commitment to taking ownership & accountability at first point of contact and ensuring appropriate escalation as required Must have skills:



Strong background with the use of window-based computer applications such as Word and Excel combined with accurate keyboarding skills Proven analytical mindset and problem-solving skills Demonstrate ability to adapt to an ever-changing environment Maintaining a detail-oriented approach while working in a high volume environment Adaptability Excellent communication skills written and verbal.

Nice to have skills: Investments knowledge Experience working with Sales Platform, RBIS, Unitrax, etc.

Bilingual (English and French), both written and spoken Experience with RPA; Lean Six Sigma Knowledge of/exposure to lines of business: Client Retail Branches, Direct Investing Mindlance is an equal chance employer.

We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

We will be happy to work with applicants requesting accommodation at any stage of the hiring process.

We use AI in our Hiring processes

📌 Office Clerk / Data Entry Operator (Toronto)
🏢 Mindlance
📍 Toronto