Job Location: Clinic Support Office - Edmonton - In Office Job Type: 6 month temporary with possible permanent.

Full Time and Part Time.

Experience Level: Mid Level Schedule: Days, Evenings, and/or Weekends Number of Vacancies: 2+ COMPANY INFORMATION: Looking to make a difference? Looking to join an incredible team? Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.

Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians.

Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.

By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry.

It starts with you.

That''s a simple sentence but it says a lot.

It reminds each one of us that what we do matters. JOB PURPOSE: Reporting to the Supervisor, Referral Team, the Intake & Workflow Coordinator serves as the central coordination point for the medical review referral process.

This roleis responsible forreceiving,validating, tracking, and routing referral files to ensure they are complete, accurately assigned, and advanced efficiently through each stage of review, frominitialreceipt through to physician decision and final disposition.

This positionmaintainsworkflow integrity, supports service level expectations, and acts as a central coordination point between administrative, clinical, and physician review functions. PRINCIPAL RESPONSIBILITIES: File Intake and

Validation: Receive, review, and process incoming referral files and supporting documentation.

Identifymissing, duplicate, incomplete, or misdirected submissions andinitiateappropriate follow-up.

Categorize and prioritize filesin accordance withestablished procedures,



service standards, and operational priorities.

Assign files to theappropriate reviewerbased on workflow requirements and workload distribution.

Ensure all incoming files meet defined intake and submission requirements prior to entry into the workflow.

Workflow Management and File Routing: Coordinate the movement of files through each stage of the review process from intake toQ&A; tofinal disposition.

Route files between designated team members(clinic aids,physiciansor nurse practitioners)asrequired.

Monitor file progression and ensuretimelyadvancement through all stages of review.

Maintain awareness of file status and proactively address delays, bottlenecks, or workflow concerns.

Escalate urgent, complex, or overdue files to the Program Supervisor asappropriate.

Support adherence to defined turnaround times and service level expectations by activelymonitoringworkflow queues.

Identifyand escalate risks to service delivery, including volume surges, backlog growth, or resourcing constraints.

Tracking and Quality Control: Maintainaccuratefile tracking and status records.

Perform administrative quality checksto ensure files are complete, properly routed, and readybefore files advance to the next stage.

Verify thatrequireddocumentation and decisions have been completed and received.

Ensure consistency in file handling, tracking, and status updates across all stages of the workflow.

Team Support and Communication: Serve asa central pointof contactregardingfile status and workflow progression.

Liaise with team members to obtain information, clarification, or required documentation.





Support effective coordination between administrative, clinical, and physician review functions.

Provide non-clinical coordination support to

Clinical Aides/LPNs and physiciansor nurse practitionersto ensure efficient file progression.

Compliance and Confidentiality: Perform all intake, routing, and coordination activities using established processes and systems, without reliance on artificial intelligence (AI) for clinical interpretation or decision-making.

Handle sensitive personal and medical informationin accordance withprivacy and security requirements.

Adhere toestablishedpolicies, procedures, and program standards. KNOWLEDGE, SKILLS AND EXPERIENCE: Experiencemanaging a high volume of referral files across multiple workflow stages, requiring continuous monitoring, coordination, and prioritization tomaintainservice levels.

Strong organizational and prioritization skills Attention to detail Ability to manage high-volume workloads Process-oriented mindset Effective written and verbal communication skills Ability tomaintainconfidentiality Proficiencywith databases, document management systems, and file tracking tools Ability toidentifyworkflow bottlenecks and escalate issues appropriately We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds.

To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process.

Simply inform our Recruitment team of your needs.

We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.

We appreciate everyone who has shown interest in this position.

Only those selected for an interview will be contacted.

Please note, AI may be used in the selection and recruitment process.

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📌 Intake and Workflow Agent (Edmonton)
🏢 Medicentres Canada
📍 Edmonton