Are you an experienced Collision estimator with a passion for customer service and a strong understanding of collision repair and insurance processes? Adecco is currently recruiting for a permanent Auto body estimator role in Ottawa, Ontario. This is an exciting opportunity to join a reputable organization where your expertise in vehicle damage assessment, repair planning, and customer communication will directly contribute to an exceptional client experience.

If you're detail-oriented, organized, and thrive in a fast-paced collision repair environment, we want to hear from you!

Pay Rate: $28.40/hour + Monthly Bonus + Signing Bonus

Location: Ottawa, ON

Shift: Monday to Friday, 8:00 AM - 5:00 PM

Job type: Permanent | Full-time

Vacancy Status: This posting is for an existing vacancy.

Responsibilities:

As a Auto Body Estimator, you will serve as the primary point of contact for customers throughout the repair process, ensuring accurate estimates and a seamless experience from appraisal to vehicle delivery.

Customer Service & Vehicle Appraisals

Welcome customers in a professional, friendly, and positive manner

Perform detailed vehicle damage inspections and appraisals

Prepare accurate and comprehensive collision repair estimates

Clearly explain repair procedures, timelines, and available options to customers

Deliver exceptional customer service throughout all stages of the repair process

Estimating & Repair Coordination

Create repair estimates for customers, insurance providers, and internal departments

Ensure all repair operations, touch-ups, refinishing, polishing,



and customer requests are included in estimates

Accurately document repair details, conversations, and customer instructions within estimating systems

Process supplemental estimates ("additionals") promptly to prevent delays

Coordinate repair workflows with technicians and internal departments

Parts & Scheduling Management

Order required parts and maintain accurate ordering documentation

Schedule repairs once all necessary parts have arrived

Monitor repair progress and proactively communicate updates or delays

Coordinate vehicle delivery timelines with internal teams

Insurance & Relationship Management

Maintain strong working relationships with insurance companies and partners

Communicate repair updates and estimate changes as required

Follow up on pending or unsold estimates to maximize conversion opportunities

Ensure compliance with company policies, procedures, and industry regulations

Qualifications and Skills:

Previous experience as a Body Shop Estimator, Collision Estimator, or Automotive Damage Appraiser

Strong working knowledge of Mitchell and Audatex estimating systems

Excellent computer and estimating software skills





Strong understanding of collision repair processes and insurance procedures

Exceptional customer service and relationship-building abilities

Strong sales aptitude and customer-focused mindset

Excellent verbal and written communication skills

Strong mathematical, analytical, and problem-solving abilities

Ability to accurately assess vehicle damage and repair requirements

High attention to detail and organizational skills

Ability to thrive in a fast-paced environment

Valid driver's license with a clean driving record

Must be legally eligible to work, and reside in Canada

Here's why you should apply:

Competitive pay of $

Monthly performance bonus

Signing bonus

Permanent, full-time opportunity

Stable Monday-to-Friday schedule

Collaborative and supportive work environment

Opportunity to build strong relationships with customers and insurance partners

Career growth within a well-established automotive repair operation

Are you interested in this position? Apply now! Our agile team of recruiters will reach out if you qualify for this role.

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.

Please reach out to learn how the Aspire Academy can upskill you into your next role.

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📌 Auto body estimator (Ottawa)
🏢 Adecco
📍 Ottawa