Position Summary Working with the Vice President and Managers, the Team Lead, Commercial Operations will support and guide the Commercial Lines team through training and best practices.

The Team Lead will assist in the implementation of process workflows and ensure that staff are up to date with current procedures and processes.

Key Activities Team Development Provide support and training for new hires and existing employees Collaborate with Team Leads in REP to cross-train and provide support as needed for off-program business Coach and mentor new and experienced staff members Share and reinforce service level guidelines and process workflows Work with Learning and Development leaders to structure and facilitate quarterly business skills training Operational Collaborate effectively with Commercial Managers and Producers to ensure excellence in client service Act as the day-to-day go-to person for employee inquiries on technical, processing and/or training questions Assist with problem solving in the absence of a manager Foster positive team and client relationships Support team members through corporate initiatives and change management Review processing for accuracy and regularly audit account Participate in project implementation Maintain strong technical understanding of insurance coverages and products Work with the Business Technology team to ensure that the current workflows and procedures are consistent with the rest of the organization Lead and facilitate the monthly team bulletin meetings Reconcile accounting transactions and activities Qualifications Minimum two years industry experience, Commercial would be an asset General Agent Level 2 license Intermediate level of computer knowledge Excellent communication skills (written and verbal) KNOWLEDGE, SKILLS & ABILITIES Strong accountability and self-starter Excellent communication skills (written and verbal)



Ability to organize workload and competing priorities Thrives in a fast-paced environment Systems and applications proficiency Where This Can Take You We invest in our employees! We offer hands-on coaching and mentorship, alongside extensive sales training to ensure you succeed, today and tomorrow.

Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond! What We Offer Competitive compensation: Base salary + Industry leading commission structure Company matching RRSP contributions Tuition financing and career-related training and development Customizable versatile benefits options for you and your family Mental and physical wellness initiatives A positive, cooperative and team-oriented environment Ongoing personal and career development Our Culture Starts with You We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business We want you to be INNOVATIVE and open to sharing your ideas You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.

You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER You work with a high degree of INTEGRITY and ACCOUNTABILITY If this sounds like a place you want to be or want to talk to us about the role and opportunities, contact us or apply now.

To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our ! Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required We endeavor to make this website accessible to any and all users.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team.

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📌 Team Lead, Commercial Operations (Burnaby)
🏢 019987 Hub International Insurance Brokers
📍 Burnaby