Job Overview Collaborate with stakeholders across IT, HR, SIR departments to elicit, document, and prioritize business requirements Candidate must have strong Service

Now experience as a BA, create user stories and navigate Service

Now, develop workflows Conduct workshops and interviews to understand business processes and identify areas for improvement Ensure that requirements are clearly articulated and aligned with business objectives Write clear and concise user stories with well-defined acceptance criteria Ensure that user stories are understood and agreed upon by both the development team and stakeholders Break down high-level requirements into smaller, actionable pieces Participate in agile ceremonies such as sprint planning, daily stand-ups, and retrospectives Work closely with the development team to ensure timely delivery of user stories.

Collaborate with the product owner to prioritize the backlog and ensure alignment with business goals Collaborate with the Service

Now development team to design solutions that meet business needs Ensure that proposed solutions are technically feasible and aligned with best practices Coordinate and participate in testing activities, including the development of test plans and scripts Maintain comprehensive documentation of requirements, processes, and solutions Provide training and support to end-users as needed Automate major Service

Now Modules using Service

Now ATF application Qualifications Experience: 3-5 years of experience as a Business Analyst, in Service





Now leading HRSD stories as the primary focus, ITSM as secondary Education: Degree or diploma in Information Technology, Business Administration, or related field.

Proficiency in Service

Now, particularly in IT, HR, and SIR modules.

Strong understanding of agile methodologies and practices.

Experience creating user stories and acceptance criteria.

Soft Skills: Excellent problem-solving skills, strong communication abilities, and the capacity to work collaboratively in a team environment.

Service

Now Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).

Experience with Service

Now Agile 2.0. CPUS Engineering employs artificial intelligence (AI) tools as part of its recruitment process to enhance efficiency and consistency.

These tools may assist with activities such as application screening, candidate evaluation, and summarization of interview feedback. AI-generated outputs are intended to supplement, not replace, human judgment.

All final hiring decisions are made by qualified human decision-makers who exercise skilled discretion in reviewing and assessing candidate information alongside any AI-generated insights. CPUS Engineering ensures that the use of AI in recruitment complies with all applicable employment laws, human rights legislation, and privacy regulations.

The organization is committed to maintaining fairness, transparency, and non-discrimination throughout the hiring process.

📌 OPEN: Sr Business Analyst ServiceNow HR (Oshawa)
🏢 CPUS Engineering Staffing Solutions
📍 Oshawa