Company Name: PBS Systems Job Location: US / Canada Job Type: Full-time, Permanent No. of Openings: 01 Job Requirement(s): Internal Job Title: N/A SPD Payroll Specialist - Tier 1 Reports To: Team Lead, SPD Payroll Specialist You bring the automotive accounting experience we teach you the software. PBS is the fastest growing All Inclusive Business Platform vendor in North America and weve only just begun! The Opportunity: The Payroll Product Specialist Tier 1 serves as the primary point of contact for PBS customers utilizingsupportedpayroll products and services.

This role provides first-level support by troubleshooting payroll-related software issues,documentingand tracking customer incidents, and ensuringtimelyfollow-up and resolution of customer concerns.

The Role: * Buildastrongunderstanding of payroll software, related processes, and supported payroll solutions. * Receive,record, prioritize, and resolve customer inquiries, incidents, and service requestsforsupportedpayroll products. * Troubleshoot payroll software issues and providetimelyresolutions whilemaintainingexcellentcustomer service. * Documentcustomer interactions, issue details, troubleshooting steps, and resolutionsaccurately indesignated support systems. * Escalate complex issues to internal resourcesas needed, includingcomplete documentation to support efficient resolution. * Keepcustomersinformed on open incidentstatus and follow established proceduresthroughresolution. * Sharerecurring issues, customer feedback, and product enhancement opportunitieswithleadership and internal teams. * Participate in ongoing cross-training to support multiple products, services, and business processes.



* Followdepartmental policies, procedures, performance standards, and corporate values. * Job Responsibilities: * Previouscustomer service, payroll, or dealership experience is considered an asset * Strong computer skills, includingproficiencywith Microsoft Office Suite * Excellent communication skills and a strong commitment to providing high-quality customer service * Strong problem-solving and troubleshooting skills, with the ability to investigate issues and supporttimelyresolution * Effective time management, organizational, multitasking, and prioritization skills * Strong ability to document customer interactions, issue details, troubleshooting steps, and resolutions accurately * Willingness toparticipatein ongoing education and cross-training * Must hold a valid drivers license and passport * High School Diploma * * MUST HAVE Skills: + 1-2 years'' PREVIOUS AUTOMOTIVE EXPERIENCE with a focus in Accounting operations + Strong computer skills are required including proficiency in Microsoft Office Suite (Outlook, word, excel).

The ability to quicky learn and adapt to recent software tools is essential! + Ability to travel within Canada and the USA up to 2 weeks per month; valid passport (or the capacity to obtain it)



and full drivers'' license are required Additional Skills: + Excellent communication skills, including presentation and public speaking + PBS software experience is a strong asset + Experience facilitating in-person and virtual training sessions is a strong asset + Robust problem solving and troubleshooting skills + Effective time management and organizational skills + Ability to multitask and prioritize + Outstanding documentation abilities + High school diploma What we offer: + Professional Development Continuous training, industry certifications, and clear pathways for career advancement. + Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean + Comprehensive health perks - Medical and dental coverage to support your well-being. + Paid Time Off Generous PTO to help you recharge and maintain work-life balance. + Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter. + Employee recognition - Regular appreciation programs and performance based incentives + Competitive compensation package + Competitive annual base salary + Up to $4,800 per year in product certification bonuses + Outstanding travel incentive bonuses + Additional performance incentives + Attractive referral bonuses * Staff discounts Exclusive savings with partners such as GM, Dell, and more Should you be selected for an interview, you will be contacted via email.

Please monitor your junk/spam folder. PBS is an equal opportunity employer.

Accommodations will be provided during the hiring process as required

📌 SPD - Payroll Product Specialist - Tier 1 (Calgary)
🏢 PBS Systems
📍 Calgary