Reporting to the Labour Relations Manager, the Labour Relations Assistant/Receptionist provides administrative support to the Labour Relations team while also serving as a welcoming, skilled first point of contact for employees, guests, and external stakeholders at BCMEA’s main reception desk.

This role is located at the main reception desk and is fully on-site, five days per week, in support of our operations.

Responsibilities

Labour Relations Administration

- Provide administrative support to the Labour Relations Team and senior departmental leaders.
- Assist Labour Relations Managers and the Labour Relations Officer by drafting, finalizing and distributing discipline letters, sending grievance responses, and filing all related documents digitally and in paper files.
- Draft correspondence, schedule meetings, photocopy documents, order couriers, and respond to telephone inquiries.
- Organize and maintain department electronic and paper filing systems, including electronic records for arbitrations.
- Assist management with bargaining preparation as needed.
- Verify and confirm requests received from the Union.
- Handle confidential labour relations documents and information with discretion and in accordance with the privacy policy and department processes.
- Track labour relations correspondence, requests, and deadlines to support timely follow-up and accurate records.
- Send all-member communications, including union meeting notices, statutory holiday notices, and daylight savings reminders.
- Maintain Labour Relations Managers’ on-call schedule and notify Dispatch Team of schedule updates.




- ·Analyse maternity and parental leave applications for employees.
- Coordinate with union representatives to fill weekly regular workforce requests.
- Receive, track, and process timesheets for pay claims.
- Scheduling, copying materials, creating binders and organizing catering for LR training programs.
- Process vacation advances.
- Review and complete board promotions, demotions, First Aid board moves, and related updates.

Reception

- Provide reception coverage during lunch hours, breaks, and other periods as needed.
- Greet visitors and direct them to the appropriate person or department.
- Monitor and manage phone line, including screening and directing calls
- Sign in visitors, provide temporary building passes if required
- Assist with scheduling appointments for visitors and meeting room bookings.
- Provide information to internal and external contacts by email, phone, or in person.
- Manage incoming and outgoing mail and packages.
- Maintain and order office supplies as needed.
- Maintain a clean, organized, and professional reception area.
- Research and coordinate hotel and travel arrangements as required.

General Administration

- Maintain and update spreadsheets, trackers,



and administrative records as required.
- Assist with the administration, coordination, and logistical efforts of special projects as required.
- Manage and reconcile the corporate credit card.
- Organize and order catering as required.

Qualifications

- 2+ years of office or administrative experience, or an equivalent combination of education and experience.
- Experience or education in office administration, labour relations, human resources, or a related field is considered an asset.
- Proficient with Microsoft 365 products, primarily Outlook, Word and Excel; experience with Power BI is an asset.
- Strong organizational and multitasking skills, with the ability to prioritize competing deadlines and maintain attention to detail in a fast-paced environment.
- Effective verbal and written communication skills.
- Superior customer service skills, with the ability to respond to difficult or sensitive situations quickly and diplomatically.
- Exceptional critical thinking and problem-solving skills, with the ability to resolve issues in a timely and professional manner.
- Ability to work collaboratively as part of a team and establish positive working relationships.
- Ability to exercise tact and discretion when dealing with confidential and sensitive information.
- Ability to work independently with minimal supervision.

BC Maritime Employers Association is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and welcome applications from candidates of all backgrounds.

📌 Labour Relations Assistant/Receptionist (Vancouver)
🏢 BC Maritime Employers Association
📍 Vancouver