Overview

This opportunity provides a critical support and problem-solving role serving as a key point of contact for inquiries from Account Executives, Directors, AVPs, and DCC partners. The role involves managing and responding to requests through WIT’s, Salesforce, and the GB Mailbox, tackling complex issues, analyzing data, and contributing to process improvements.

It offers exposure to cross-functional collaboration and decision-making processes within the business.

The role contributes to the mission by ensuring timely, accurate, and high-quality support for internal stakeholders, enabling smoother operations and stronger client service delivery. By resolving complex issues, providing transparent insights through data analysis, and recommending improvements, the role helps drive efficiency, consistency, and continuous enhancement of business processes.

Ultimately, it supports better decision-making and strengthens overall organizational performance.

The role provides opportunities to gain experience in problem-solving, stakeholder communication, and data-driven decision-making, with exposure to senior leaders and cross-functional teams to build business acumen and confidence in handling complex scenarios.

It also supports development of analytical and process improvement skills for future growth within the organization.

Position Responsibilities

- Answer inquiries in WIT’s, Salesforce and GB Mailbox — from Account Executives, Directors, AVPs, and DCC
- Assist the team with questions and provide timely responses
- Research and resolve complex issues
- Analyze data, communicate findings to management, and offer recommendations




- Contribute to continuous improvement of business processes

Required Qualifications

- Previous experience in insurance or financial services industries
- Analytical mindset
- Possess a global perspective on the business and impacts to other business units

Preferred Qualifications

- Excel knowledge is an asset

When you join our team

- We’ll empower you to learn and grow the career you want
- We’ll recognize and support you in a flexible environment where well-being and inclusion are prioritized
- As part of our global team, we’ll support you in shaping the future you want to see

Reference: LI-HYBRID

The role being advertised is an existing vacancy.

About Manulife

Manulife Financial is a leading international financial services company focused on helping people invest and manage their finances. For more information, please visit the official site.

Equal Opportunity Employer

Manulife embraces diversity and is committed to fair employment practices. We strive to remove barriers and provide equal employment opportunities. Information provided during the application process will be stored and used in accordance with applicable laws and company policies.

If you require accommodations during the application process, please contact [email protected] .

Salary and Location

Referenced Salary Location: Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between $51,975 CAD and $86,625 CAD. Salaries vary by location and other factors. For location-specific salary ranges, please contact [email protected] . Employees may participate in incentive programs and receive benefits as described in the company plan documents.

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📌 Commissions Senior Analyst (Waterloo)
🏢 Manulife Financial
📍 Waterloo