Lead transformative learning and quality initiatives with Southern Cross Health Insurance. As a Capability and Quality Lead, you'll modernize learning practices and enhance member outcomes.

This experienced role focuses on reshaping how employee capabilities are developed and delivered in a member-centric environment. You'll guide the strategy for capability development, quality assurance, and onboarding using innovative adult learning principles.

Your leadership will foster high-performing teams and enhance productivity through data-driven insights and tailored blended-learning solutions.

Key Responsibilities:

- Lead capability and quality strategy development
- Design creative blended learning solutions
- Maintain and define quality and capability standards




- Analyze performance data to identify trends
- Develop specialist teams in learning and onboarding

Requirements:

- Strong leadership and coaching experience
- Expertise in instructional design and quality assurance
- Understanding of adult learning principles
- Experience in transforming learning functions
- Continuous improvement mindset and creativity

Drive impactful change in capability and quality to empower members and enhance your team's performance at Southern Cross Health Insurance.

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📌 Capability and Quality Lead at Southern Cross (Canada)
🏢 Southern Cross Health Insurance
📍 Canada